How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud Case Study | Crossfuze
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Case Study | How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud

Case Study, Article, Banking & Financial Services

The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.

Focus Brands CSM Case Study
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Case Study | ServiceNow CSM Success – Focus Brands

Article, Customer Experiences, Case Study, Retail

Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.

ServiceNow Success Story with Shutterfly Video - Crossfuze
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Video | ServiceNow Success with Shutterfly

Video, IT Experiences, Retail, Case Study

25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at Shutterfly. Listen in on their 20-minute discussion around Shutterfly’s high-level objectives for ServiceNow, the Organizational Change Management behind an acquisition, how Crossfuze ManagedNow plays a role in the organization today, and what’s next for Shutterfly.

Rick Baker and Cary Barbin, Gallaudet University Case Study - Crossfuze
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Case Study | Rick Baker and Cary Barbin, Gallaudet University

Case Study, Video, IT Experiences, Education

6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.

Law Firm Embraces ServiceNow's Potential to Consolidate Multiple Business Apps Case Study - Crossfuze
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Case Study | Law Firm Embraces ServiceNow’s Potential to Consolidate Multiple Business Apps

Article, IT Experiences, Legal, Case Study

A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.

Law Firm Achieves Miraculous Turnaround For Its Underperforming ServiceNow Investment Case Study - Crossfuze
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Case Study | Law Firm Achieves Miraculous Turnaround For Its Underperforming ServiceNow Investment

Case Study, Article, NOW Platform, Legal

A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.

Origami Risk Integration Slack with ServiceNow for a Seamless Change Approvals Process Case Study - Crossfuze
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Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process

Legal, Case Study, Article, NOW Platform

Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.

Carey Deaton, Community Health Choice Testimonial - Crossfuze
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Testimonial | Carey Deaton, Community Health Choice

Case Study, Video, IT Experiences, Healthcare & Life Sciences

6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.