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        • 7 Pillars of ITSM Pro Success eBook - Crossfuze

          eBook | 7 Pillars of ServiceNow ITSM Pro Success eBook

          This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling change and drive even more success at your organization.

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        • 7 Pillars of CSM Success for Higher Education - Crossfuze

          eBook | 7 Pillars of Customer Service Management Success for Higher Education Institutions

          Written specifically for the IT leader in the Higher Education Space.

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        • 7 Pillars of CSM Success for Higher Education - Crossfuze

          Webinar | ServiceNow in Action: How a Farm Credit Organization
          Empowers Employees to Delight their Customers

          This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the role that a prescriptive partner like Crossfuze plays in achieving the necessary outcomes on an industry-leading platform like ServiceNow.

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        • 7 Pillars of CSM Success for Higher Education - Crossfuze

          Webinar | Strategic Leaders Take on 2022: Transforming Work for Today’s World

          Listen in on this discussion among an elite panel of business leaders as they probe into many
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Elite Partner Insights

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ServiceNow Solutions
Industry Stories
Restore, Evolve, and Transform the University Experience Webinar - Crossfuze
https://www.youtube.com/watch?v=6jVNluMc_cA

Webinar | Restore, Evolve, and Transform the University Experience

19 July 2023

Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from…

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Restore, Evolve, and Transform the University Experience - Crossfuze
https://pages.crossfuze.com/servicenow/restore-evolve-and-transform-the-university-experience-0

Webinar | Restore, Evolve, and Transform the University Experience

16 February 2022

As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century…

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7 Pillars of CSM Success for Higher Education - Crossfuze
https://pages.crossfuze.com/ebook-7-pillars-of-csm-success-for-higher-education-institutions

eBook | 7 Pillars of Customer Service Management Success for Higher Education Institutions

25 October 2021

Written specifically for the IT leader in the Higher Education Space.

More
ServiceNow CSM Enhances Banking Associates' Ability to Deliver Top-Notch Service Case Study - Crossfuze
https://pages.crossfuze.com/case-study-servicenow-csm-enhances-banking-associates-ability-to-deliver-top-notch-service

Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service

30 November 2020

A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as…

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Focus Brands CSM Case Study
https://pages.crossfuze.com/case-study-servicenow-csm-success-focus-brands

Case Study | ServiceNow CSM Success – Focus Brands

21 April 2020

Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They…

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10 Pillars of CSM Success (2nd Edition) eBook - Crossfuze
https://pages.crossfuze.com/ebook-10-pillars-of-csm-success

eBook | 10 Pillars of CSM Success

06 April 2020

Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.

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See Customer Service Management in Action Webinar - Crossfuze
https://pages.crossfuze.com/webinar-see-customer-service-management-in-action

Webinar | See Customer Service Management in Action

12 October 2018

48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will…

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How Integration Partners Improved the Customer Experience Using ServiceNow Case Study - Crossfuze
https://pages.crossfuze.com/webinar-servicenow-success-story-featuring-integration-partners

Webinar | How Integration Partners Improved the Customer Experience Using ServiceNow

12 March 2018

56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what…

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ServiceNow and CSM Raising CSAT while Reducing Costs Webinar - Crossfuze
https://pages.crossfuze.com/webinar-servicenow-csm-raising-csat-while-reducing-costs

Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs

15 November 2017

55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix…

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