Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from…
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century…
Written specifically for the IT leader in the Higher Education Space.
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as…
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They…
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will…
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what…
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix…
