ServiceNow Solutions, ServiceNow Partner, Crossfuze


Smart Launch™ for ITSM

The World’s Most Valuable ServiceNow Launch Offering.

Crossfuze’s Smart Launch for ITSM is a risk-free path to ServiceNow ITSM implementation. This battle-tested implementation solution empowers organizations to take control and leap ahead to go-live on an accelerated timeline at a fixed price.

Crossfuze’s Smart launch ITSM implementations feature:

  • Core ITSM Applications

    Includes all core ServiceNow ITSM applications.

  • Accelerated Go-live

    Smart Launch is industry-leading in terms of time-to-launch.

  • ITSM Best Practices

    As a ServiceNow Elite Partner, Crossfuze is certified for best-practice implementations.

  • ITIL-based Framework

    The Crossfuze team is 100% ITIL certified, ensuring every implementation is rooted in ITIL.

  • Statusfuze Progress Dashboard

    Our proprietary custom dashboard tracks the progress of your ITSM implementation in real time.

  • Custom Apps & Integrations

    Crossfuze has an industry-leading development team that can customize and integrate a variety of applications.

  • Professional Project Coordination

    Managing a successful implementation isn’t easy. Our professionals will guide you and your team through the entire process.

  • Training and Knowledge Center

    Crossfuze’s knowledge and training center provides additional, on-demand materials and information at all times during and after implementation.

  • Go-live Celebration

    ITSM implementation is a big project. Let’s celebrate go-live together.

  • Post-project Support

    Our work doesn’t end after go-live. Our support team is by your side 24/7 post-launch.

  • Capabilities That Scale With You

    Expertise to guide every step of your ServiceNow journey.

Schedule a Smart Launch Demo

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A ServiceNow ITSM Implementation Should Be Fast, Easy, and In Budget

Crossfuze Smart Launch Ignites Your Digital Transformation

ServiceNow Smart Launch time comparison, Crossfuze

Typical ITSM implementations take place over a 90-day period and often aren’t fully enabled until 180-days. With Crossfuze Smart Launch,
you’re up and running in 30 days – meaning less time worrying about capabilities and more time delivering value.

Get Your Free ServiceNow
Onboarding Workbook


Dive in and start building your ServiceNow foundation for success using the workbook’s advice, tips, and dynamic forms.

ServiceNow Onboarding Success, eBook, Crossfuze

The Benefits of Smart Launch

Crossfuze’s Smart Launch for ITSM comes with a variety of benefits designed to get your ServiceNow instance up and running quickly and efficiently.

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Rapid ROI. Battle-tested approach.

Smart Launch uses only best-practice-based configurations during an accelerated 30-day ITSM implementation.

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No scope creep.

Our fixed-cost pricing means your project team will keep their eyes on the prize: a successful 30-day go-live.

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No Surprises. No misunderstandings.

Your real-time project dashboard lays out the real-time status of every major implementation task and milestone.

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A foundation for future sessions.

Rest easy knowing you have a firm, best-practice-based ServiceNow foundation to build upon as you continue to mature your service delivery organization.

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Robust documentation.

Access Crossfuze’s purpose-built Smart Launch self-help portal at any time.

Introducing Statusfuze

Your Custom ServiceNow ITSM Implementation Progress Dashboard

Statusfuze, Screenshot, ServiceNow Implementation, ServiceNow Smart Launch, Crossfuze

Your always-in-the-know progress dashboard, included with every Smart Launch. Keep your team in the know with Statusfuze, your Smart Launch progress dashboard that shows where you are in your implementation plan, and every step that’s still to come.

ServiceNow ITSM Success Resources


How Kerry Angel Modernized Her Law Firm with ITSM

In November, Kerry Angel from Macfarlanes LLP and David Stevenson from Crossfuze came together to discuss how to leverage IT to further a law firm’s overall success by increasing efficiency and improving client experiences.

Watch Case Study


4 ServiceNow ITSM Best Practices for Managers

You’re an IT manager, and you’ve been tasked with managing the day to day operations of your organization’s ServiceNow ITSM instance. But simply having ServiceNow in place is not enough to prove ROI to your leadership team; the platform is only as good as the data and itsm processes around it.

Read Blog


ITSM vs CSM: What’s the Difference?

While ITSM and CSM provide a similar functionality suite, there are significant features and limitations of each, depending on the use case. We put together some of the key differences between ITSM and CSM and the circumstances in which you’ll want to use each.

Read Blog

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