Your ServiceNow Partner for the Public Sector
Solutions developed for the unique needs of the public sector that create great experiences for citizens and employees alike.
PUBLIC SECTOR SUCCESS ON SERVICENOW
A state’s Department of Human Services cut inquiry resolution times by 70% with intelligent case routing.
A state’s Department of Transportation reduced onboarding time of ~1,000 seasonal employees from 6 hours to <30 minutes, and eliminated 13 in-person tasks in the process.
A major metropolitan city’s utility service now has visibility of every application, incident, project and machine serving their 15 million customers, thanks to ServiceNow virtual agents and chatbots.
By automating the delivery of 90 services, a state’s Department of Health achieved a 50% reduction in service delivery costs and 90% customer satisfaction.
The ServiceNow Elite Partner for Public Agencies
With an unparalleled combination of broad ServiceNow expertise and deep Public Sector experience, Crossfuze is the preferred partner of Public Agencies for long term success.
Connect Citizens to Services
Faster responses
Empower citizens to find answers quickly with user-friendly self-service portals for common tasks.
Enhanced visibility and transparency
Effortlessly streamline workflows, ensuring citizen requests move efficiently and transparently through the system.
Seamlessness across channels
Engage citizens on their preferred platforms, whether it’s through email, phone, chatbots, or on mobile, tablet, or desktop devices.
Connect Teams with Digital Workflows to a Single Platform
Accelerated productivity
Boost productivity and engage your team with seamless workflow automation. Streamline onboarding, offboarding, and transitions with ease.
Seamless processes
Effortlessly integrate processes and empower your workers to communicate effectively, access information securely, and prioritize crucial tasks.
Fluid communication
Provide a seamless service management experience for your employees to find help and answers in one place.
Make IT the Silo Breaker
Break down silos
Bring isolated departments together and open up new possibilities and efficiencies with workflows that seamlessly move across the entire agency.
Optimize IT investments
Consolidate and streamline your technology infrastructure, enhancing its performance and visibility. By connecting everything on one platform, you can make the most out of your IT investments.
Make data-driven decisions
Harness the power of data to make smarter decisions, as our AI-driven innovations unlock insights from multiple systems of record.
Secure Citizen Data. Prioritize Threats. Ensure Compliance. Automate Remediation.
Protect citizen data
Prioritize threats and vulnerabilities so teams can respond more rapidly and efficiently.
Meet compliance regulations
Track compliance to regulations, improving security and further protecting citizen data.
Automate remediation
Address risks and vulnerabilities more efficiently by automating Governance, Risk, & Compliance with Security Operations.
The ServiceNow Elite Partner for Public Agencies
With an unparalleled combination of broad ServiceNow expertise and deep Public Sector experience, Crossfuze is the preferred partner of Public Agencies for long term success.
Connect Citizens to Services
Faster responses
Empower citizens to find answers quickly with user-friendly self-service portals for common tasks.
Enhanced visibility and transparency
Effortlessly streamline workflows, ensuring citizen requests move efficiently and transparently through the system.
Seamlessness across channels
Engage citizens on their preferred platforms, whether it’s through email, phone, chatbots, or on mobile, tablet, or desktop devices.
Connect Teams with Digital Workflows to a Single Platform
Accelerated productivity
Boost productivity and engage your team with seamless workflow automation. Streamline onboarding, offboarding, and transitions with ease.
Seamless processes
Effortlessly integrate processes and empower your workers to communicate effectively, access information securely, and prioritize crucial tasks.
Fluid communication
Provide a seamless service management experience for your employees to find help and answers in one place.
Make IT the Silo Breaker
Break down silos
Bring isolated departments together and open up new possibilities and efficiencies with workflows that seamlessly move across the entire agency.
Optimize IT investments
Consolidate and streamline your technology infrastructure, enhancing its performance and visibility. By connecting everything on one platform, you can make the most out of your IT investments.
Make data-driven decisions
Harness the power of data to make smarter decisions, as our AI-driven innovations unlock insights from multiple systems of record.
Secure Citizen Data. Prioritize Threats. Ensure Compliance. Automate Remediation.
Protect citizen data
Prioritize threats and vulnerabilities so teams can respond more rapidly and efficiently.
Meet compliance regulations
Track compliance to regulations, improving security and further protecting citizen data.
Automate remediation
Address risks and vulnerabilities more efficiently by automating Governance, Risk, & Compliance with Security Operations.
Let’s start the conversation. Get in touch today.
Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the Now Platform®. Let us help you decide where to start, get your team up to speed quickly and deliver an even greater ROI on your ServiceNow investment.
Crossfuze is a ServiceNow Elite Partner and proud to be an approved supplier for the State of California.
CONTACT US TODAY
Let’s start the conversation. Get in touch today.
CONTACT US TODAY
Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the Now Platform®. Let us help you decide where to start, get your team up to speed quickly and deliver an even greater ROI on your ServiceNow investment.
Crossfuze is a ServiceNow Elite Partner and proud to be an approved supplier for the State of California.