Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from ServiceNow and Crossfuze, this session will outline how to address the demands facing IT and Student Experience leaders in higher education today.
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century student.
Written specifically for the IT leader in the Higher Education Space.
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release of ServiceNow CSM takes the customer experience to the next level. Join Karin Glazier and Ash Townsend for this Friday’s Fast Fifteen!
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what to expect. Michelle wondered, how will we custom configure the platform to our unique needs? How will I gain the trust and buy-in from leadership? How will I ensure early adoption?
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix root causes of customer issues.