ServiceNow Solutions, ServiceNow Partner, Crossfuze

LEGAL SERVICENOW SOLUTIONS BY CROSSFUZE

Create an Infrastructure That Grows as Rapidly as Tech Grows.

Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.

Imagine a Seamless Environment Where Employees Work On One Platform.

Law is a business of precision, deadlines and details. Firms can’t afford an IT disruption. But modern firms, with reduced administrative issues and increased billable hours offer associates better work-life balance and will, ultimately, retain the best talent – and change the industry. To stay in the race firms must find solutions that checks all the boxes and keep extremely confidential information safe and secure.

Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.

Imagine a seamless environment where employees collect information, conduct research and draft documents – without pivoting from one platform to the next. Increase billable hours, save money and improve work-life balance.

Create a safe, secure environment where clients make requests and share case materials with ServiceNow for CSM. Increase billable hours and reduce administrative issues with the ServiceNow Service catalog for ITSM. Employ best practices to create an infrastructure that grows as rapidly as tech grows.

With an experienced service partner like Crossfuze and Smart Launch for ITSM, including our 90-day guarantee, you’ll modernize even faster. And, as your service partner, we’re in it for the long term, ready to assist you with whatever modifications or configurations you need to further automate your firm.

How to Increase Law Firm Efficiency with a Mature IT Department On-Demand Webinar - Crossfuze

GET THE ON-DEMAND WEBINAR

How to Increase Law Firm Efficiency with a Mature IT Department

Kerry Angel, of Macfarlanes law firm, will share how she significantly improved operational efficiency at her firm using ServiceNow ITSM. Plus, ITSM thought leader David Stevenson will review the ITSM Maturity Benchmark Study and share his expert recommendations for how to accelerate ITSM maturity.

Learn how you can quickly jump-start the modernization of your IT operations! Let’s talk.

Resources For You:

CASE STUDY

Law Firm Embraces ServiceNow’s Potential to Consolidate Multiple Business Apps

A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow.

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BLOG

How ServiceNow Improves IT Operations in Law Firms

Wolters Kluwer asked more than 700 attorneys to tell them which challenges they thought were most likely to impact their law firms in the future.

Read Blog

EBOOK

2 Pillars of IT Success for the Law Firm CIO

Digital transformation isn’t just a trendy buzzword; we live in a digital era, and law firms are no exception. To help the law firm CIO meet the increasing demands of the Partners, we assembled these Pillars of IT Success to help guide conversations and drive transformation at your firm.

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BLOG

How to Modernize Legal IT Services and Increase Billable Hours

According to a recent report, lawyers spend only 29% of their time on billable hours. Why so low? Because they spend roughly half of their time on administrative tasks.

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CASE STUDY

Akin Gump Customizes ServiceNow to Maximize Its Value and Utility

When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already had a very clear vision about how to roll out ServiceNow. However, that vision did not mesh with how ServiceNow is typically implemented. Akin Gump didn’t want to start with traditional IT service management (ITSM) modules like problem and incident management. Instead, the approximately 1,900-employee law firm knew it wanted to start with asset management and change management.

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CASE STUDY

ServiceNow Success Story: Kerry Angel, Macfarlanes

Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow for a technology implementation to derail their focus on providing their clients with prompt service.

Watch Case Study

BLOG

Our Top 5 Cloud Services for Law Firms

If your law firm has been hesitant to embrace cloud services, you’re not alone. Only about one in two law firms are using these services, according to a 2018 report from the American Bar Association.

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CASE STUDY

Law Firm Achieves Miraculous Turnaround For Its Underperforming ServiceNow Investment

A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for.

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WEBINAR

Martha Heller on What it Means to Be a Transformational IT Leader

If every law firm could lock all of its data behind an airtight firewall, securing data would rarely be an issue. But like all businesses, law firms can no longer maintain tight, on-premises control of their data.

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ON-DEMAND WEBINAR

On-Demand Webinar: Modernizing IT to Improve Employee Engagement & Experiences

Operational efficiency impacts the bottom line of every organization. When employees are faced with IT issues, the most common way to a resolution is to march into the IT office and find help.

Watch Webinar

BLOG

Our Top Resources for IT Leaders at Law Firms

IT leaders at law firms have two big responsibilities to juggle—and these responsibilities are often in conflict. First, law firms must stay ahead of the curve with new technology solutions that employees and clients want and expect.

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