For generations, higher education institutions have delivered services in highly personalized, tailored ways. At the same time, service teams in higher education tend not to be fully aligned, coordinated or in sync.
Experiences suffer when teams are overwhelmed and skilled staff spend time on repetitive work. Thriving requires a proactive mindset where leaders continuously set their sights on the latest trends to ensure they’re adopting the best available technology and following best practices.
- Top of mind thought processes, considerations and priorities for education leaders as they prepare to implement CSM.
- Seven crucial elements, or pillars higher education leaders must understand.
- How to stay laser-focused on the implementation elements most critical for achieving success with CSM and make optimal use of your limited resources and bandwidth.
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