This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the role that a prescriptive partner like Crossfuze plays in achieving the necessary outcomes on an industry-leading platform like ServiceNow.
Essential strategies for implementing and using ServiceNow at its full value in order to handle continuous change and streamline processes in the banking industry.
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial services enterprises. Regulations like the UK operational resilience framework and disruptions like the COVID-19 pandemic make digital transformation an imperative in this sector. Financial Services organizations across the globe are researching ways to maintain regulatory compliance without sacrificing the customer experience.
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the picture. The company had just spent three years and hundreds of thousands of dollars working alongside a different ServiceNow partner to implement IT Service Management. Under this former ServiceNow partner, ITSM was implemented completely out of alignment with ServiceNow best-implementation practices.
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce, integrate existing systems, and ensure exceptional customer experiences.
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based, strategic, forward-thinking relationship. It was important, the VP determined, to have a partner who would grow with them, understand their business and industry dynamics, and make recommendations through a vetted and highly collaborative partnership. They found that partnership in Crossfuze.
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.
