Webinar | ServiceNow in Action: How a Farm Credit Organization Empowers Employees to Delight their Customers

This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the role that a prescriptive partner like Crossfuze plays in achieving the necessary outcomes on an industry-leading platform like ServiceNow.

Webinar | The Long Game of Operational Resilience in Financial Services

The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial services enterprises. Regulations like the UK operational resilience framework and disruptions like the COVID-19 pandemic make digital transformation an imperative in this sector. Financial Services organizations across the globe are researching ways to maintain regulatory compliance without sacrificing the customer experience.

Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions

With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience

Case Study | Insurance Company Reimplements ServiceNow with Resounding Success via a Codelivery Partnership

A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the picture. The company had just spent three years and hundreds of thousands of dollars working alongside a different ServiceNow partner to implement IT Service Management. Under this former ServiceNow partner, ITSM was implemented completely out of alignment with ServiceNow best-implementation practices.

Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service

A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.

Case Study | How a Large Insurance Company Multiplied Their ServiceNow ROI After Partnering with Crossfuze

Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based, strategic, forward-thinking relationship. It was important, the VP determined, to have a partner who would grow with them, understand their business and industry dynamics, and make recommendations through a vetted and highly collaborative partnership. They found that partnership in Crossfuze.

Case Study | How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud

The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.