eBook | 7 Pillars of ServiceNow ITSM Pro Success eBook
This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling…
This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling…
Essential strategies for implementing and using ServiceNow at its full value in order to handle continuous change and streamline processes…
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial…
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons…
In this latest Friday Fast Fifteen, Justin Meadows talks with Kim Funk about what makes DevOps in ITSM Pro such…
Written specifically for the IT leader in the Higher Education Space.
With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging…
In this snack-sized conversation, Robert Bryan shares what he’s most excited to see in the ServiceNow Rome release.
Crossfuze’s Managing Director of Marketing and host Kim Funk talk security operations from a business leader’s perspective in this Friday…
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David…
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders…
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it…
Crossfuze’s Karin Glazier talks with UDG Healthcare’s Jeremy Heaven on their process with choosing a ServiceNow Partner.
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and…
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed,…
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the…
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast.…
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in…
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance…
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including…
A public transit agency in the northwestern United States faces a high level of scrutiny regarding security.
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to…
As Elite Group expanded through business acquisitions, those businesses brought with them different systems for collecting data. With several disparate…
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based,…
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already…
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do…
Download this case study and learn how we helped a University Leverage ServiceNow to go remote.
19 MIN | ServiceNow is not a small investment, and organizations need to get every ounce of return on that…
14 MIN | ServiceNow’s new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both…
9 MIN | As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes.…
16 MIN | For this week’s Friday Fast Fifteen, Kaitlyn Frank and Joel Gyolai discuss how Asset Management can benefit…
20 MIN | As we approach the midpoint of 2020, it’s clear that the roadmaps we had in mind back…
17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s…
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
46 MIN | Join Ash Townsend from Crossfuze and David Silsby from Wrangu for a digital demonstration of Privacy Hub…
8 MIN | Join Crossfuze’s Ashley Haglin and Kaitlyn Frank for a quick discussion of Crossfuze ManagedNow, what it is,…
42 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release…
This highly interactive workbook will position you for early and often platform wins. Dive in and start building your ServiceNow…
A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge:…
19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the…
14 MIN | Learn about ServiceNow’s Emergency Response Apps created in response to the COVID-19 outbreak to help organizations better…
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has…
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution…
15 MIN | Introducing a new Crossfuze series: Friday Fast 15! Tune in once a week for a quick, 15…
Learn how world-renowned architecture firm Corgan got up and running on ServiceNow with Smart Launch and found a close partnership…
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To…
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO…
Digital transformation isn’t just a trendy buzzword; we live in a digital era, and law firms are no exception. To…
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think…
6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They…
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led…
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system…
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The…
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in…
Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when…
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks…
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative…
5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this…
4 MIN | WOW, what an amazing ServiceNow success story told by one of WOW! Internet, Cable & Phone’s digital…
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path…
5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients.…
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn…
The 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins is a practical, how-to guidebook for developing and using…
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause…
6 MIN | Christi Brown grabbed hold of ServiceNow’s value by launching the IT Service Management Suite using Crossfuze’s Smart…
64 MIN | Smart Launch is the easiest, fastest, and most cost-effective way to launch ServiceNow ITSM and CSM. See…
2 MIN | Smart Launch is the easiest, fastest, and most cost-effective way to launch ServiceNow ITSM and CSM. See…
2 MIN | He created a master game plan with the help from Crossfuze to accelerate the path to reaching…
6 MIN | Logan Dunnaway is a ServiceNow pro! When joining Colliers, he quickly knew something was wrong with how…
This case study is an inspiring read for anyone considering ServiceNow or looking to extend the platform’s value throughout the…
4 MIN | “We run our business with ServiceNow” –Michelle Brockney, Director of Business Operations at Integration Partners
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in…
22 MIN | Are you considering ServiceNow? Or, maybe you’ve already discovered the power of the platform and are ready…
Essential strategies for streamlining business services and driving bottom-line value across your enterprise.
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships,…
15 MIN | Watch our 15 min Problem Management Quickfuze Application Demo.
22 MIN | Watch our 22 min CMDB Quickfuze Application Demo.
9 MIN | Watch our 9 min Business Service Tracker Quickfuze Application Demo.
11 MIN | Watch our 11 min ServiceNow Salesforce Integration Demo.
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list…
49 MIN | The journey to PMO maturity requires a carefully calibrated strategy and precision in execution. As much as…
58 MIN | Save time and drive value from our pre-packaged integrations connecting ServiceNow with SalesForce, JIRA, and Microsoft TFS.…
60 MIN | What does it mean to be a ServiceNow Champion? Our special guest from ServiceNow, Bimala Tullock, is…
37 MIN | How confident is your C-Suite and stakeholders in the alignment between your ServiceNow/ESM strategy and their growth…
53 MIN | Steven will be walking you through the tactical steps that are critical to creating, executing on, and…
5 MIN | Karin Glazier, Director of Marketing and Brand at Crossfuze briefly explains what readers will learn from the…
An empowered and well-trained Enterprise Project Management Office drives business efficiencies across your organization.
Paving a smooth road to PMO maturity means having a clear vision and unwavering commitment to stay the course.
SUEZ, a leading provider of water and waste recycling services for municipalities and other organizations across North America, desperately needed…
The County of Ventura, a populous coastal Southern California county that employs nearly 8,000 workers across three dozen departments and…
Crossfuze Smart Essentials outlines key steps (from experts who have been there, done that, and lived to share the learnings)…
A leading manufacturer of household appliances with a global workforce of 93,000 was looking to modernize and streamline its IT…
Unlock the secrets of platform success from over 500 ServiceNow implementations by reading the 10 Pillars of ServiceNow Success for…
If you don’t know where you are going, you will end up somewhere else. Your enterprise demands a clear direction…