eBook | 7 Pillars of ServiceNow ITSM Pro Success eBook
This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling…
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eBook | 7 Pillars of ServiceNow Success for Financial Services CIOs
Essential strategies for implementing and using ServiceNow at its full value in order to handle continuous change and streamline processes…
Webinar | The Long Game of Operational Resilience in Financial Services
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial…
Webinar | Restore, Evolve, and Transform the University Experience
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons…
Video | Friday Fast Fifteen: DevOps in ServiceNow Rome
In this latest Friday Fast Fifteen, Justin Meadows talks with Kim Funk about what makes DevOps in ITSM Pro such…
eBook | 7 Pillars of Customer Service Management Success for Higher Education Institutions
Written specifically for the IT leader in the Higher Education Space.
Webinar | ServiceNow Rome: What Managers Need to Know
With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging…
Video | Friday Fast Fifteen: What’s New in Rome
In this snack-sized conversation, Robert Bryan shares what he’s most excited to see in the ServiceNow Rome release.
Video | Friday Fast Fifteen: Conversations in Security Operations
Crossfuze’s Managing Director of Marketing and host Kim Funk talk security operations from a business leader’s perspective in this Friday…
White Paper | The David and Lucile Packard Foundation: The Connected Anywhere Operation Journey
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David…
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders…
Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it…
Video | ServiceNow Partner Selection
Crossfuze’s Karin Glazier talks with UDG Healthcare’s Jeremy Heaven on their process with choosing a ServiceNow Partner.
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and…
Case Study | Medical Equipment Company Accelerates Digital Transformation with Crossfuze ManagedNow
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed,…
Case Study | Insurance Company Reimplements ServiceNow with Resounding Success via a Codelivery Partnership
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the…
Case Study | Mid-sized Law Firm Uses Rapid ServiceNow Rollout to Catch Up to It’s Competition
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast.…
Webinar | Strengthening Operational Resilience in Banking
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in…
Case Study: Fifty IT Setups. Three ServiceNow Instances. One Company.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance…
Case Study | How Crossfuze and ServiceNow Helped a Financial Services Organization Integrate Three Departments After a Merger and Tackle the Future
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including…
Case Study | Public Transit Agency Enhances SecOps with Crossfuze Advisory Services
A public transit agency in the northwestern United States faces a high level of scrutiny regarding security.
Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to…
Case Study | How Servicenow Removed Barriers to Cx Excellence by Becoming Elite Group’s Enterprise-wide Platform
As Elite Group expanded through business acquisitions, those businesses brought with them different systems for collecting data. With several disparate…
How a Large Insurance Company Multiplied Their ServiceNow ROI After Partnering with Crossfuze
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based,…
Case Study | Akin Gump Customizes ServiceNow to Maximize Its Value and Utility
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already…
How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do…
How a University Leveraged ServiceNow to Go Remote
Download this case study and learn how we helped a University Leverage ServiceNow to go remote.
Video | Friday Fast Fifteen – Using ServiceNow Data to Uncover Opportunities
19 MIN | ServiceNow is not a small investment, and organizations need to get every ounce of return on that…
Video | Friday Fast Fifteen – What to Know About ServiceNow’s Safe Workplace Apps
14 MIN | ServiceNow’s new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both…
Video | Friday Fast Fifteen – Addressing Operational Complexity with BPO
9 MIN | As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes.…
Video | Friday Fast Fifteen – Asset Management in a Work-From-Anywhere World
16 MIN | For this week’s Friday Fast Fifteen, Kaitlyn Frank and Joel Gyolai discuss how Asset Management can benefit…
Video | Friday Fast Fifteen – How to Reimagine, Realign, and Recreate Your Strategic Roadmap
20 MIN | As we approach the midpoint of 2020, it’s clear that the roadmaps we had in mind back…
Video | Friday Fast Fifteen – Building an Effortless Service Desk Experience on ServiceNow
17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s…
Webinar | Elite Group – A ServiceNow CSM Success Story
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
Webinar | Managing the Data Privacy Challenge with Privacy Hub
46 MIN | Join Ash Townsend from Crossfuze and David Silsby from Wrangu for a digital demonstration of Privacy Hub…
Video | Friday Fast Fifteen – What is Crossfuze MangedNow?
8 MIN | Join Crossfuze’s Ashley Haglin and Kaitlyn Frank for a quick discussion of Crossfuze ManagedNow, what it is,…
Webinar | Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges Q&A Included
42 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
Video | Friday Fast Fifteen – What’s New For CSM in ServiceNow Orlando
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release…
eBook | ServiceNow Onboarding Success
This highly interactive workbook will position you for early and often platform wins. Dive in and start building your ServiceNow…
Case Study | Overnight Service Desk Success
A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge:…
Video | Friday Fast Fifteen – Whats Next After Covid?
19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the…
Video | Friday Fast Fifteen – ServiceNow’s Emergency Response Apps
14 MIN | Learn about ServiceNow’s Emergency Response Apps created in response to the COVID-19 outbreak to help organizations better…
Video | Friday Fast Fifteen – Microsoft Teams for Remote Workforce Enablement
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has…
Case Study | ServiceNow CSM Success – Focus Brands
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution…
Video | Friday Fast Fifteen – ServiceNow Orlando Release Overview
15 MIN | Introducing a new Crossfuze series: Friday Fast 15! Tune in once a week for a quick, 15…
Case Study | Corgan “Ups” Their Game with Crossfuze Managed Now
Learn how world-renowned architecture firm Corgan got up and running on ServiceNow with Smart Launch and found a close partnership…
Webinar | CSM in the Real World
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To…
eBook | 10 Pillars of CSM Success
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
Video | Shutterfly CIO Michael Robinson Talks ServiceNow
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO…
eBook | 2 Pillars of IT Success for the Law Firm CIO
Digital transformation isn’t just a trendy buzzword; we live in a digital era, and law firms are no exception. To…
Webinar | What It Means to Be a Transformational IT Leader with Martha Heller
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think…
Testimonial | Rick Baker and Cary Barbin, Gallaudet University
6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led…
Case Study | Law Firm Embraces SaaS Solution for App Consolidation
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system…
Case Study | Law Firm Achieves ServiceNow ROI with Crossfuze
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The…
Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in…
Case Study | Voxai – Delivery Better Customer Service
Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when…
Testimonial | Carey Deaton, Community Health Choice
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks…
Testimonial | Nathalie Pougno, Ricoh
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative…
Testimonial | Gary Collins, Finastra
5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this…
Testimonial | WOW! Internet, Cable and Phone
4 MIN | WOW, what an amazing ServiceNow success story told by one of WOW! Internet, Cable & Phone’s digital…
Webinar | Modernizing IT to Improve Employee Engagement & Experiences
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path…
Testimonial | Kerry Angel, Macfarlanes
5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients.…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn…
eBook | 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins
The 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins is a practical, how-to guidebook for developing and using…
Webinar | See IT Service Management in Action
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause…
Testimonial | Christi Brown, WASH Multifamily Laundry Systems
6 MIN | Christi Brown grabbed hold of ServiceNow’s value by launching the IT Service Management Suite using Crossfuze’s Smart…
Video | Smart Launch for ServiceNow ITSM Demo
64 MIN | Smart Launch is the easiest, fastest, and most cost-effective way to launch ServiceNow ITSM and CSM. See…
Video | Crossfuze Smart Launch for ServiceNow
2 MIN | Smart Launch is the easiest, fastest, and most cost-effective way to launch ServiceNow ITSM and CSM. See…
Testimonial | Naresh Samlal, VITAS Healthcare
2 MIN | He created a master game plan with the help from Crossfuze to accelerate the path to reaching…
Testimonial | Logan Dunnaway, Colliers International
6 MIN | Logan Dunnaway is a ServiceNow pro! When joining Colliers, he quickly knew something was wrong with how…
Case Study | Integration Partners – 5-Year ServiceNow Success Story
This case study is an inspiring read for anyone considering ServiceNow or looking to extend the platform’s value throughout the…
Video | Michelle Brockney – Her 5-Year ServiceNow Success Story
4 MIN | “We run our business with ServiceNow” –Michelle Brockney, Director of Business Operations at Integration Partners
Webinar | How Integration Partners Improved the Customer Experience Using ServiceNow
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in…
Webinar | Evaluating ServiceNow and the Resources That Can Help You
22 MIN | Are you considering ServiceNow? Or, maybe you’ve already discovered the power of the platform and are ready…
eBook | 10 Pillars of ServiceNow Digital Transformation for the Non-IT Leader
Essential strategies for streamlining business services and driving bottom-line value across your enterprise.
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships,…
Video | Problem Management Quickfuze Application Demo
15 MIN | Watch our 15 min Problem Management Quickfuze Application Demo.
Video | CMDB Quickfuze Application Demo
22 MIN | Watch our 22 min CMDB Quickfuze Application Demo.
Video | Business Service Tracker Quickfuze Application Demo
9 MIN | Watch our 9 min Business Service Tracker Quickfuze Application Demo.
Video | ServiceNow Salesforce Integration Demo
11 MIN | Watch our 11 min ServiceNow Salesforce Integration Demo.
Webinar | Top 10 Competencies of the Modern IT Leader by Martha Heller
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list…
Webinar | 8 Ways to Optimize Your Journey to PMO Maturity
49 MIN | The journey to PMO maturity requires a carefully calibrated strategy and precision in execution. As much as…
Webinar | Crossfuze Integrations
58 MIN | Save time and drive value from our pre-packaged integrations connecting ServiceNow with SalesForce, JIRA, and Microsoft TFS.…
Webinar | Organizational Change Management & ServiceNow
60 MIN | What does it mean to be a ServiceNow Champion? Our special guest from ServiceNow, Bimala Tullock, is…
Webinar | Enterprise Service Management Vision & Business Case
37 MIN | How confident is your C-Suite and stakeholders in the alignment between your ServiceNow/ESM strategy and their growth…
Webinar | How to Achieve ServiceNow Roadmap Success
53 MIN | Steven will be walking you through the tactical steps that are critical to creating, executing on, and…
Video | What is the Pillars of ServiceNow Success Book Series?
5 MIN | Karin Glazier, Director of Marketing and Brand at Crossfuze briefly explains what readers will learn from the…
eBook | Why an Effective PMO is Elusive (but Critical) for Project Success
An empowered and well-trained Enterprise Project Management Office drives business efficiencies across your organization.
eBook | How to Build a Mature PMO That Fires on All Cylinders
Paving a smooth road to PMO maturity means having a clear vision and unwavering commitment to stay the course.
Case Study | SUEZ
SUEZ, a leading provider of water and waste recycling services for municipalities and other organizations across North America, desperately needed…
Case Study | Ventura County
The County of Ventura, a populous coastal Southern California county that employs nearly 8,000 workers across three dozen departments and…
eBook | Crossfuze Smart Essentials
Crossfuze Smart Essentials outlines key steps (from experts who have been there, done that, and lived to share the learnings)…
Case Study | Leading Household Appliance Manufacturer
A leading manufacturer of household appliances with a global workforce of 93,000 was looking to modernize and streamline its IT…
eBook | 10 Pillars of ServiceNow Success for CIOs
Unlock the secrets of platform success from over 500 ServiceNow implementations by reading the 10 Pillars of ServiceNow Success for…
eBook | Creating a ServiceNow Roadmap
If you don’t know where you are going, you will end up somewhere else. Your enterprise demands a clear direction…