The Dublin-based international business group which includes UDG Healthcare cited a lack of enterprise scalability, performance, and usability as its primary reasons for IT platform evolution.
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM.
The client, Crossfuze, and ServiceNow staff worked as one team to ensure the vision was achieved.
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.
