ServiceNow Solutions, ServiceNow Partner, Crossfuze


Solutions and Expertise to Keep Up with FinTech

Crossfuze helps banking IT leaders bring their organizations to the 21st century.

Your solution needs to check all the boxes

Disrupted by the digital economy, today’s banks are completely retooling the way they do business. Mobile banking, data security and compliance and the drive to keep costs down in an increasingly competitive market are pushing legacy banks to keep up with new players who are changing the industry – or risk being left out of the race entirely.

Crossfuze helps banking IT leaders bring their organizations to the 21st century. Our integrated workflow solutions deliver operational excellence across the enterprise, and ensure your front-line employees deliver a secure, personalized and convenient customer and employee experience.

With a deep level of expertise in the financial services industry and successful implementations at some of the largest banks in the world, Crossfuze understands the rigorous scrutiny required to ensure customer data security and compliance – along with the level of customer service needed to keep up with FinTech.

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Growth Challenges in 2020, eBook, IT Banking, Crossfuze


The 2020 Technology Survey for U.S. Commercial
Banks Benchmark Report

This newly released study from an independent research firm reveals the state of IT for Commercial Banking. With input from 100 IT leaders from commercial banks across the U.S., discover the biggest roadblocks these leaders foresee in 2020, and their priorities in overcoming them.


Strengthening Operational Resilience in Banking

To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce, integrate existing systems, and ensure exceptional customer experiences.

Join us for a virtual conversation with Keith Pearson, former Head of Technology Resilience at Lloyd’s Bank, and today, Head of Financial Services, EMEA at ServiceNow. Keith will dive deep into the changes taking place in banking and how CIOs are addressing the pressures, demands, and opportunities resulting from this new landscape.

Resources For You:


The Four Pillars of Digital Transformation in Banking

Digital transformation is about more than just providing online and mobile functionality. Traditional banking providers need to combine digital speed and convenience with human interactions that are both thoughtful and caring at crucial moments in the customer journey.

Read Now


ServiceNow Onboarding Success Workbook

Dive in and start building your ServiceNow foundation for success using the workbook’s advice, tips, and dynamic forms.

Download eBook


The Transformative Power of Automation in Banking

A second wave of automation in banking will increase capacity and free employees to focus on higher-value projects. To capture the opportunity, banks must take a strategic, rather than tactical, approach.

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Must-Read Resources for Banking IT Leaders

In a survey by Deloitte, one-third of bank customers “said they would be open to using branches more if banks offered certain digital capabilities that would enhance convenience.”

Read Blog


Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

The past decade has seen upheaval, as banks that came out of the Great Recession on shaky ground were immediately met with a growing army of disruptors getting in between them and their customers.

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Our Top Cloud Services for Commercial Banking

While other industries have raced ahead in their digital transformation efforts, the banking industry has lagged behind. Whatever the reason for this lag has been, there is good news: Today, banks are generally receptive to cloud-based core banking, with 29 percent saying they would consider it, according to a survey from the American Bankers Association.

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Improving the Customer Experience with IT Automation

What do companies with great customer service have in common? One answer: advanced technology.

Adobe’s “2019 Digital Trends” report found that leading customer experience companies are “four-and-a-half times more likely than other companies to have a highly integrated, cloud-based technology stack (32% vs. 7%).” How does this finding apply to banks?

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How the Cloud Is Shaking Up Core Banking

Opinions among bankers are split as to whether they would consider cloud-based core banking. A study from the American Bankers Association found that 29 percent of bankers said they would consider it, 50 percent said they were unsure, and 21 percent said they would not consider it.

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Martha Heller on What it Means to Be a Transformational IT Leader

Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation.

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One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions

With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience.

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