ServiceNow Solutions, ServiceNow Partner, Crossfuze

TELCO SERVICENOW SOLUTIONS BY CROSSFUZE

Achieve improved NPS/CSAT and profitability, lower costs and higher customer loyalty

ServiceNow brings telecommunications out of the dark ages and delivers you right where you belong. In the 21st Century. No time machine required.

If you’re not on top of your game in the fast-paced, rapidly evolving world of telecommunications, you’re out of the race.

Customer connectivity is expanding – along with customers’ expectations of an exceptional service. Siloed systems result in a slow and stilted customer experience. ServiceNow brings telecommunications out of the dark ages and delivers you right where you belong. In the 21st Century. No time machine required.

  • Achieve improved NPS/CSAT and profitability, lower costs and higher customer loyalty.
  • Drive better decisions by consolidating disconnected, legacy systems into one platform.
  • Elevate the customer experience with self-service and proactive alerts.
  • Alleviate employee frustration by automating workflows and real-time incident resolution, and low-level tasks with customer self-service to free up time and resources and resolve issues faster.
  • Monitor the health of customers’ products and services to identify potential issues and fix productivity.

And when you choose Crossfuze as your implementation partner, you’ll work with the #1 CSAT award winner, the fastest growing European partner and a team with successful implementations at some of the largest, most well-known companies in the industry.

WATCH THE ON-DEMAND WEBINAR

Elite Group – A ServiceNow CSM Success Story

With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before. In this fiercely competitive environment, the firms that win out over their competitors will be those that deliver superior experiences for their customers.

Watch this on-demand webinar to learn how implementing ServiceNow CSM is not only achievable for Unified Communications companies, but necessary for those who don’t want to be left behind.

Learn how you can quickly jump-start the modernization of your IT operations! Let’s talk.

Resources For You:

BLOG

Connect Teams Across Telco Departments with CSM

ServiceNow Customer Service Management (CSM) was designed to help with messy problems like this. CSM connects teams across departments so that problem-solving and collaboration are quick and powerful.

Read Blog

BLOG

Making an Effortless and Seamless Experience for Telco Customers

With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.

Read Blog

BLOG

The State of Telco: Players, Challenges, and Opportunities

It’s an exciting time to be in telecommunications. The world’s top ten telecommunications (or telco) companies each have a market capitalization of over £32.4 billion; the industry is expected to expand as emerging markets sign up for telco services and as developing countries increasingly use telco technology.

Read Blog

ServiceNow Success Story Featuring Integration Partners - Crossfuze

WEBINAR

ServiceNow Success Story Featuring Integration Partners

If you are new to ServiceNow or if you are ready to expand ServiceNow and need to understand a model of success, join us for this webinar and hear Michelle’s story.

Watch Webinar

WEBINAR

Elite Group: A ServiceNow CSM Success Story

With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before.

Watch Webinar

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