Achieve improved NPS/CSAT and profitability, lower costs and higher customer loyalty
ServiceNow brings telecommunications out of the dark ages and delivers you right where you belong. In the 21st Century. No time machine required.
Customer connectivity is expanding – along with customers’ expectations of an exceptional service. Siloed systems result in a slow and stilted customer experience. ServiceNow brings telecommunications out of the dark ages and delivers you right where you belong. In the 21st Century. No time machine required.
And when you choose Crossfuze as your implementation partner, you’ll work with the #1 CSAT award winner, the fastest growing European partner and a team with successful implementations at some of the largest, most well-known companies in the industry.
WATCH THE ON-DEMAND WEBINAR
With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before. In this fiercely competitive environment, the firms that win out over their competitors will be those that deliver superior experiences for their customers.
Watch this on-demand webinar to learn how implementing ServiceNow CSM is not only achievable for Unified Communications companies, but necessary for those who don’t want to be left behind.
BLOG
ServiceNow Customer Service Management (CSM) was designed to help with messy problems like this. CSM connects teams across departments so that problem-solving and collaboration are quick and powerful.
BLOG
With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.
BLOG
It’s an exciting time to be in telecommunications. The world’s top ten telecommunications (or telco) companies each have a market capitalization of over £32.4 billion; the industry is expected to expand as emerging markets sign up for telco services and as developing countries increasingly use telco technology.
Hungry for more? Sign up for our newsletter and get insight and information to make your ServiceNow vision a reality with speed, agility, and confidence.