Our Solution Checks All The Boxes
As customer connectivity expands, so do customer expectations for exceptional service. And that service extends from the technology used for delivery to the very platforms on which customers access their content. The rapidly evolving world of telecommunications and media can’t be sidelined by siloed systems or a slow and stilted customer experience.
Consolidating everything onto one platform allows your company to grow at scale so you can deliver the content and services customers want – at the click of a button.
Why Crossfuze and ServiceNow
The Crossfuze team has digital transformation experience with some of the largest, most well-known telecommunications and technology companies in the world. With our experts and the Now Platform you’ll deliver customers an unforgettable experience while maintaining a strong ROI.
THE FOUR KEY AREAS DRIVING OPERATIONAL EXCELLENCE
Deliver a Better Customer Experience
Fix issues before customers know there’s a problem.
Empower employees to improve user adoption, communication by eliminating departmental silos.
Streamline inquiries by providing self-service options.
Grow at Scale
Outpace the competition by bringing products and services to market quickly.
Streamline and automate redundant and complex HR tasks.
Elite Group – A ServiceNow CSM Success Story
With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before. In this fiercely competitive environment, the firms that win out over their competitors will be those that deliver superior experiences for their customers.
Watch this on-demand webinar to learn how implementing ServiceNow CSM is not only achievable for Unified Communications companies, but necessary for those who don’t want to be left behind.
CROSSFUZE AWARDS & RECOGNITION
Crossfuze Gets You Up &
Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the NOW platform. Let us help you decide where to start, get your team up to speed fast, and deliver an even greater ROI on your ServiceNow investment.
Let’s Start the Conversation.
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Connect Teams Across Telco Departments with CSM
ServiceNow Customer Service Management (CSM) was designed to help with messy problems like this. CSM connects teams across departments so that problem-solving and collaboration are quick and powerful.
Making an Effortless and Seamless Experience for Telco Customers
With UK customers not looking at telco as favorably as we might hope, it’s crucial that telcos hone in on customer service and make the customer experience as effortless and seamless as possible.
The State of Telco: Players, Challenges, and Opportunities
It’s an exciting time to be in telecommunications. The world’s top ten telecommunications (or telco) companies each have a market capitalization of over £32.4 billion; the industry is expected to expand as emerging markets sign up for telco services and as developing countries increasingly use telco technology.