With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with AI.
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path to achieving those outcomes is less than clear cut.
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce, integrate existing systems, and ensure exceptional customer experiences.
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Throughout her talk, Martha illustrates her messages with real transformation stories from some of the world’s most successful companies and with highly relevant lessons learned from the CIOs who led those transformations.
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause to remediation with the ServiceNow ITSM solution.
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what to expect. Michelle wondered, how will we custom configure the platform to our unique needs? How will I gain the trust and buy-in from leadership? How will I ensure early adoption?
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix root causes of customer issues.
