Blog | The Paralegal, the Law Firm, and the ServiceNow Elite Partner

Hey! Generative AI is big right now. So, just for fun, the team wanted to see what the bots had to say about digital transformation in the law firm. Turns out they have a pretty good sense of humor. So, pull up your wingback chair, light your fireplace and enjoy this all-too-relatable tale.

Blog | The Best Law Firms in the World Don’t Outsource, They Out-Automate

In an era where leading law firms are rapidly distinguishing themselves with innovative operational strategies, mastering automation is vital to gaining a significant competitive edge. In essence, we’ve reached the age of extensive automation where prestigious law firms don’t merely outsource—they out-automate.

Webinar | Restore, Evolve, and Transform the University Experience

Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from ServiceNow and Crossfuze, this session will outline how to address the demands facing IT and Student Experience leaders in higher education today.

Webinar | ServiceNow Expansion – Top Ways to Move Beyond Phase One

Watch this webinar for a casual and informative discussion and you’ll learn what are the most common next steps to take after phase one and why they will expand the value of the platform, how to implement a new module and the impact on licensing, how setting the right course can make ServiceNow one of your organization’s most valuable tech assets—and increase the value IT can deliver company-wide.

Webinar | Security and Risk: How to Manage Through Crisis and Build Resilience

Watch this webinar to see how you can operationalize security with digitized playbooks that drive process adherence, optimize the existing SIEM investment and vulnerability scanners, gain efficiencies via automation and provide the SOC with actionable, prioritized intelligence, and eliminate manual effort due to after-action reporting, audit preparation, and more!

eBook | Managing the Cyber Risk Conversation with Executive Stakeholders

Managing cyber risk is more crucial than ever. Get this guide written exclusively for CISO’s for strategies on how to evolve from IT leaders to business leaders, arm executive stakeholders with the right data to elevate the cyber risk conversation, and secure the proper funding to manage risk at your organization and remain resilient for years to come.

eBook | 7 Pillars of ServiceNow Success for Transportation and Logistics Leaders

This eBook provides best practices and essential strategies for digitally transforming your transportation and logistics company to create more reliable, cost-effective, customer-friendly operations. You’ll learn how transportation and logistics leaders across the industry use digital transformation to stay competitive in today’s rapidly changing landscape.

Blog | Get to Pro: 4 Best Practices for the Management of ServiceNow ITSM Pro’s Virtual Agent

One of the most powerful features of ITSM Pro is Virtual Agent, an AI-powered chatbot that provides an intuitive support experience for employees and customers, helping to resolve common requests. Let’s dive into four best practices to help your team implement and manage ServiceNow ITSM Pro’s Virtual Agent for long-term, agile success.

Blog | Get to Pro: How to Guarantee Excellent Change Management as you Upgrade to ServiceNow ITSM Pro

How can your organization develop an excellent change management strategy to ensure everything goes to plan as you jump into ServiceNow ITSM Pro? Let’s dive into four essential best practices to help you assure your team has the support needed to tackle valuable transformation.

Blog | Get to Pro: 4 Ways ServiceNow ITSM Pro Predictive Intelligence Empowers Your Staff with Greater Productivity and Experiences

ServiceNow ITSM Pro offers companies an opportunity to drive greater experiences through Predictive Intelligence, a feature that provides intuitive automation and even more seamless workflows. Let’s explore four specific ways this powerful AI tool empowers your staff with better experiences.