Video | Friday Fast Fifteen: The Rise of ESM
In this Friday Fast Fifteen, host Kim Funk and David Stevenson, Practice Director, ITx here at Crossfuze talk about the new buzzword, Enterprise Service Management or ESM.
Video | Friday Fast Fifteen: Psychology and Technology in the Workplace
What do leaders need to cultivate a productive and creative workplace? Ollie Nowak, Crossfuze UK Account Manager and author of the Digital Iceberg Blog, and Kim Funk discuss the role both psychology and technology in an optimized working environment. Ollie’s got some key points to ponder as we head “back to the office” in whatever form that takes.
Video | Friday Fast Fifteen: Conversations in Security Operations
Crossfuze’s Managing Director of Marketing and host Kim Funk talk security operations from a business leader’s perspective in this Friday Fast Fifteen.
White Paper | The David and Lucile Packard Foundation: The Connected Anywhere Operation Journey
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David and Lucile Packard Foundation.
Video | Friday Fast Fifteen: Knowledge 21 Recap
Join Kim Funk, Matt Duntsch, and Jeslyn Carlson for their highlights of ServiceNow’s online conference, Knowledge 21!
Video | Friday Fast Fifteen: ServiceNow CSM in Higher Education
Join Kim Funk and Thomas Hunt for a discussion on how ServiceNow Customer Service Management has transformed the higher education landscape.
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path to achieving those outcomes is less than clear cut.
How to Help Your Service Desk Onboard and Offboard in a Remote Environment
While the influx of remote work came unexpectedly, it looks like it’s here to stay. In 2020, Growmotely surveyed over 500 entrepreneurs and professionals about the future of remote work, and the results reflect a strong desire to continue working from home for at least some of the time. Only 3 percent of those surveyed responded that they want to return to working full-time in the office. Similarly, 61 percent of them said they prefer a fully remote work environment, and even more of them—74 percent—said they expect remote work to become the new normal.
Video | Friday Fast Fifteen: Creating a Vision and Plan for Effective Organizational Change Management
Strike a balance by articulating your vision and backing it with practical processes and steps. In our latest Friday Fast Fifteen, Ollie shares his expertise with Bridgette Jones as they discuss the importance of including a people agenda in your Organizational Change Management plan.
Video | Friday Fast Fifteen: Microsoft Managed 365
With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background. Learn how the platform works with other technologies in your organization and how a properly supported Microsoft 365 platform can elevate the Service Desk in the eyes of the end-user.