Video | Friday Fast Fifteen: Knowledge 21 Recap
Join Kim Funk, Matt Duntsch, and Jeslyn Carlson for their highlights of ServiceNow’s online conference, Knowledge 21!
Video | Friday Fast Fifteen: ServiceNow CSM in Higher Education
Join Kim Funk and Thomas Hunt for a discussion on how ServiceNow Customer Service Management has transformed the higher education landscape.
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path to achieving those outcomes is less than clear cut.
How to Help Your Service Desk Onboard and Offboard in a Remote Environment
While the influx of remote work came unexpectedly, it looks like it’s here to stay. In 2020, Growmotely surveyed over 500 entrepreneurs and professionals about the future of remote work, and the results reflect a strong desire to continue working from home for at least some of the time. Only 3 percent of those surveyed responded that they want to return to working full-time in the office. Similarly, 61 percent of them said they prefer a fully remote work environment, and even more of them—74 percent—said they expect remote work to become the new normal.
Video | Friday Fast Fifteen: Creating a Vision and Plan for Effective Organizational Change Management
Strike a balance by articulating your vision and backing it with practical processes and steps. In our latest Friday Fast Fifteen, Ollie shares his expertise with Bridgette Jones as they discuss the importance of including a people agenda in your Organizational Change Management plan.
Video | Friday Fast Fifteen: Microsoft Managed 365
With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background. Learn how the platform works with other technologies in your organization and how a properly supported Microsoft 365 platform can elevate the Service Desk in the eyes of the end-user.
Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience
Case Study | Medical Equipment Company Accelerates Digital Transformation with Crossfuze ManagedNow
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.