25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at Shutterfly. Listen in on their 20-minute discussion around Shutterfly’s high-level objectives for ServiceNow, the Organizational Change Management behind an acquisition, how Crossfuze ManagedNow plays a role in the organization today, and what’s next for Shutterfly.
Digital transformation isn’t just a trendy buzzword; we live in a digital era, and law firms are no exception. To help the law firm CIO meet the increasing demands of the Partners, we assembled these Pillars of IT Success to help guide conversations and drive transformation at your firm.
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Throughout her talk, Martha illustrates her messages with real transformation stories from some of the world’s most successful companies and with highly relevant lessons learned from the CIOs who led those transformations.
6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative video. Ricoh has delivered win after win using Crossfuze. Today, the sky’s the limit with what Nathalie and her team can achieve with ServiceNow–and Crossfuze at their side.
