Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service

A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.

Case Study | How Servicenow Removed Barriers to Cx Excellence by Becoming Elite Group’s Enterprise-wide Platform

As Elite Group expanded through business acquisitions, those businesses brought with them different systems for collecting data. With several disparate CRMs and service desk platforms, there was no single source of truth.

Video | Friday Fast Fifteen – Using ServiceNow Data to Uncover Opportunities

19 MIN | ServiceNow is not a small investment, and organizations need to get every ounce of return on that investment possible. In this episode, you’ll learn how IT teams are uncovering incremental improvement opportunities hidden in their ServiceNow data that have far-reaching effects. Hear real-world stories and tips from Shawn Willson, who has helped hundreds of customers to maximize their value in the ServiceNow platform.

Video | Friday Fast Fifteen – What to Know About ServiceNow’s Safe Workplace Apps

14 MIN | ServiceNow’s new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both now as we emerge from the current COVID-19 crisis, and in the future. Hear more about what these apps are, and why they might be a vital component of your digital transformation roadmap. Join Karin Glazier and Justin Meadows for this Friday’s Fast Fifteen!

Video | Friday Fast Fifteen – Addressing Operational Complexity with BPO

9 MIN | As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes. In this week’s Friday Fast Fifteen, learn how Crossfuze’s ServiceNow customers are finding new efficiencies through Business Process Outsourcing that make a significant impact on their bottom line.

Video | Friday Fast Fifteen – How to Reimagine, Realign, and Recreate Your Strategic Roadmap

20 MIN | As we approach the midpoint of 2020, it’s clear that the roadmaps we had in mind back in January now require some significant detours. This week, we chat with Troy Pesola on the Crossfuze Advisory team to get some actionable ideas and advice on how to reimagine, realign, and recreate your roadmap in this new-normal world we’re in now.

eBook | The Essential Guide to Supercharging Your ServiceNow Journey

We looked at all of the demands submitted via the Crossfuze ManagedNow portal over the past year to come up with a baker’s dozen list of the most popular demands. This isn’t an exhaustive menu of tasks available to you—remember, any ideas can be submitted through your portal—but rather, this is a starting place meant to serve as inspiration, to share something new you didn’t know was possible before, and to get a glimpse of where other ServiceNow customers are focusing their attention.