60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology at Elite Group. Join Greg and our own CSM experts for an in-depth discussion covering unified Communications industry trends and success drivers, the role that customer service will play in the industry, proven strategies for implementing ServiceNow CSM in Unified Communications companies.
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release of ServiceNow CSM takes the customer experience to the next level. Join Karin Glazier and Ash Townsend for this Friday’s Fast Fifteen!
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To learn how, join our webinar and hear from two of Crossfuze’s industry-leading CSM experts.
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when serving those businesses. To do this, they needed a comprehensive, extensible solution that provided good management visibility and was easy for their customers to use.
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative video. Ricoh has delivered win after win using Crossfuze. Today, the sky’s the limit with what Nathalie and her team can achieve with ServiceNow–and Crossfuze at their side.
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix root causes of customer issues.
54 MIN | Discover how you can achieve greater speed and agility with ServiceNow CSM. How do these numbers impact service delivery at your organization — 36, 127 and 163? If you missed ServiceNow’s Survey Report on Customer Service, you may want to watch our webinar to see how our CSM Quickfuze application can help you keep pace with the customer service leaders who are achieving better service delivery with these strategies