Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David and Lucile Packard Foundation.
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path to achieving those outcomes is less than clear cut.
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace its aging, woefully outdated set of on-premise IT solutions. The law firm’s digital transformation leaders already had been keeping a close eye on the firm’s competitors and knew that bigger law firms in the area had successfully used ServiceNow to streamline, automate, and enhance the IT service experience for their attorneys.
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based, strategic, forward-thinking relationship. It was important, the VP determined, to have a partner who would grow with them, understand their business and industry dynamics, and make recommendations through a vetted and highly collaborative partnership. They found that partnership in Crossfuze.
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already had a very clear vision about how to roll out ServiceNow. However, that vision did not mesh with how ServiceNow is typically implemented.
