A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based, strategic, forward-thinking relationship. It was important, the VP determined, to have a partner who would grow with them, understand their business and industry dynamics, and make recommendations through a vetted and highly collaborative partnership. They found that partnership in Crossfuze.
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already had a very clear vision about how to roll out ServiceNow. However, that vision did not mesh with how ServiceNow is typically implemented.
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.
Download this case study and learn how we helped a University Leverage ServiceNow to go remote.
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.
