Crossfuze ManagedNow has allowed the firm to make necessary changes and scale as quickly as possible. It has also given them the support they need to drive digital transformation with ServiceNow and provide a seamless experience for their end users.
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with 204 locations in the Republic of Ireland, 164 locations in the United Kingdom and 191 locations in the United States.
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the picture. The company had just spent three years and hundreds of thousands of dollars working alongside a different ServiceNow partner to implement IT Service Management. Under this former ServiceNow partner, ITSM was implemented completely out of alignment with ServiceNow best-implementation practices.
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace its aging, woefully outdated set of on-premise IT solutions. The law firm’s digital transformation leaders already had been keeping a close eye on the firm’s competitors and knew that bigger law firms in the area had successfully used ServiceNow to streamline, automate, and enhance the IT service experience for their attorneys.
Elite Group is an information technology and services company based in Chorley, England, that delivers future-proof communications and IT services. The company aims to make the complex simple so its clients can access solutions quickly and easily.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM.
The client, Crossfuze, and ServiceNow staff worked as one team to ensure the vision was achieved.
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.
A public transit agency in the northwestern United States faces a high level of scrutiny regarding security.
