Introduction to Software Asset Management
Software Asset Management (SAM) includes business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software across an organization. With SAM, organizations create and maintain a real-time, accurate system of record for all software assets. The goal of SAM is:
ServiceNow’s SAM is just one component of IT Asset Management (ITAM). SAM focuses on managing software, while ITAM encompasses management of an organization’s entire IT environment.
Why You Need SAM
Businesses spend considerable time and resources managing software assets. This process is often done manually in spreadsheets and requires use of multiple inventory and discovery tools. The firm Enterprise Management Associates published a 2018 white paper that found:
The average organization spends 15 hours every week resolving discrepancies among its IT assets.
The average organization spends 30 hours collecting asset entitlement data in preparation for a major software audit.
Organizations that are the most successful at SAM are 2.7 times more likely to rely on next-generation automation technologies than organizations that are comparatively successful at SAM.
As organizations continue to buy more software to support their business environment, spending on software can easily eclipse 20% of IT budgets, according to ServiceNow.
A solid SAM strategy can help your enterprise save time and money.
Best practices include:
Looking for savings in how software is configured
Identifying all opportunities to recycle software licenses instead of making new purchases
Using an SAM platform to automate, accelerate, and improve manual processes
Why ServiceNow SAM
ServiceNow Software Asset Management provides a single system of record to identify opportunities to reduce costs, eliminate duplication of resources, improve compliance, mitigate security risks, and drive standardization.
SAM exists on the Now Platform as part of ServiceNow’s Enterprise Service Management (ESM) solution. Workflows on the Now Platform include:
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