ServiceNow Solutions, ServiceNow Partner, Crossfuze

Privacy Policy


Crossfuze respects the privacy of its customers, business partners, and visitors to its Website (as defined below). The Crossfuze Privacy Statement (the “Privacy Policy”) describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Privacy Policy also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices.


This Privacy Policy only covers our privacy practices on the collection, use, and disclosure of information obtained through the Crossfuze website at In this Privacy Statement, the Subscription Service, Support Services, and Expert Services are collectively referred to as the “Service.”

For This Privacy Statement

“Customer” means any entity that purchases the Service(s).

“Customer Data” means the electronic data uploaded into the Subscription Service by or for the Customer or its Users.

“Visitor” means a visitor of the Website.


How We Obtain Information

As further described below, we collect several types of information from and about our Visitors.

Information You Provide to Us

  •  When filling out forms on our Website, we collect personal information, including, without limitation, first and last name and email address.
  •  When you register for our Subscription Service
  •  When you download one of our eBooks
  •  When you contact us
  •  Other information you may submit to us related to your use of our Website

Information from Third Parties

Crossfuze may collect and use the information we receive from third parties in connection with your use of the Website. For instance, Crossfuze uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts and to identify areas for improvement.

Information We Collect as You Navigate through the Website

As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your IP address, usage patterns, traffic data, location data, logs and other communication data, and the resources that you access. This can include information about your computer and internet connection, including your operating system and browser type.

Cookies and Other Forms of Automated Collection

We use “cookies” to help us improve our Website. A cookie is a small file stored on the hard drive of your computer. We may use cookies to obtain information about your general Internet usage and to

  •  Estimate our audience size and usage patterns
  •  Store information about your preferences, allowing us to customize our Website
  •  Speed up your searches
  •  Authenticate your access to various areas of our Website
  •  Recognize you when you return to our Website
  •  Track when you download any eBooks or marketing material

How We Use Information Collected

We may use information that we collect about Visitors for the following purposes:

  •  To present our Website and their contents in a suitable and effective manner for you and your computer
  •  To diagnose and resolve technical problems with our Website
  •  To improve our Website
  •  To provide you with information, products, or services that you request from us
  •  To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including, without limitation, our Website Terms of Use
  •  For industry analysis, benchmarking, analytics, marketing, and other business purposes
  •  To track your browsing behavior, such as the pages you visited over time
  •  For remarketing purposes

How We Share Information Collected

We may disclose personal information that you provide to us via this Website to third parties for the following reasons:

  •  To comply with any court order or other legal obligation
  •  To enforce or apply our Website Terms of Use or terms of any other agreement
  •  To protect the rights, property, or safety of Crossfuze or others

We do not sell, rent, or trade information collected through the Website with third parties for their promotional purposes.


Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You may refuse to accept cookies by activating the appropriate setting on your browser. You may also set your browser to alert you when cookies are being sent. However, if you do so, please note that some parts of our Website may then be inaccessible or function improperly.

Do Not Track

While Crossfuze attempts to honor Do Not Track (“DNT”) instructions we receive from a Visitor’s browser, we cannot guarantee that Crossfuze will always respond to such signals, in part because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.


You should review this Privacy Policy carefully because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of our Website, you accept and agree to our privacy practices.


How We Obtain Information

As described below, we collect several types of information from and about our Customers, including the following:

  •  General information, including a Customer’s company name and the Customer’s representative’s contact information (“General Information”)
  •  Information and correspondence our Customers and Users submit to us in connection with Expert Services or other requests related to our Service
  •  Quantitative data derived from our Customers and Users’ use of the Subscription Service; for example, and without limitation, the number of active roles within a Customer’s instance. All data collected, used, and disclosed will be in aggregate form only and will not identify Customer or its Users.

We use Google AdWords and social media remarketing to advertise trigger across the Internet. Remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. The cookie is used to say, “This person visited this page, so show them ads relating to that page.” Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

General Security Statement

Crossfuze maintains reasonable and appropriate measures to protect the personal information obtained through the Website and in connection with the Service and Mobile Applications from loss, misuse and unauthorized access, disclosure, alteration, and destruction.

Third Party Websites and Applications

This Website may link to websites that are not owned or controlled by Crossfuze. As such, this Privacy Statement does not apply to information collected on any third‑party site or by any third‑party application that may link to or be accessible from the Website. Also, Customers and other third parties, including our business partners and consultants, may develop applications or provide services to you or other third parties using our Service. This Privacy Policy does not apply to information collected by Customers, our business partners and other third parties or third‑party applications or services, even if this information is collected using our Website or Service. This Privacy Statement also does not cover the use or disclosure of any information stored in the Subscription Service when hosted by the Customer.

Changes to Our Privacy Statement

Crossfuze reserves the right to update or change this Privacy Policy from time to time. Your continued use of the Website or Service is deemed to be acceptance of any updates or changes we make to this Privacy Policy, and as such, we ask that you review the Privacy Policy periodically for any updates or changes that we may have made.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or if you need to update, change, or remove your information, contact us at


500 Seneca Street
Suite 620
Buffalo, NY 14204
This website is operated by Crossfuze