IT Business Management (ITBM) workflows optimize the development, delivery and management of business services and align them with technology.
ITBM helps you and your organization understand how the technology environment relates to your business goals, strategies and needs. ServiceNow ITBM featured capabilities include:
ServiceNow ITBM focuses on improving the alignment of business services and accelerating business delivery – giving you greater value from your initiatives. Featured capabilities include:
Why ServiceNow ITBM
According to Forrester’s Total Economic Impact Report, companies who utilize ServiceNow’s ITBM solutions see the following benefits:
in resource utilization
Average savings of 16.6 hours of work per project
Reduction of up to 80 hours per project spent on administrative activities
Ability for workers to track time across multiple projects
Gartner named ServiceNow ITBM to its 2021 Magic Quadrant citing these features
Integration of operations and development with a single backlog
Idea management, roadmapping, project and program portfolio management and visibility functionalities
Extensive ServiceNow geographical presence
Where ITBM and ServiceNow Are Headed
The ITBM industry makes it possible to unify and understand historically siloed parts of your business. Grand View Research estimates the global Project Portfolio Management market to grow into an $11.4 billion industry by 2027.
Meanwhile, businesses continue to learn how to achieve maximum effectiveness with ITBM tools for maximum effectiveness.
ITBM provides IT and the C-suite with a single-pane-of-glass visibility into the business so leaders can continually align strategic IT initiatives with business priorities.
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