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Crossfuze
A ServiceNow Elite Partner
Crossfuze
    • Advisory
        • Consulting & Advisory

          • Consulting & Advisory

            With Crossfuze, you get more than a consultant. You get true partners: advocates and educators to help you build and grow a technology-enabled organization.

            Our consulting and advisory team doesn’t shy away from difficult conversations. They will identify the core purpose of your business and keep that purpose at the center of decision-making throughout the engagement.

          • Getting Started with ServiceNow Part 2 - Crossfuze
        • Workflow Solutions

          • Workflow Solutions

            A workflow comprises the interdependent tasks and processes required to achieve a result that no single person can achieve alone.

            Manual workflows become digital workflows when companies use software, automation tools, and other technologies to automate manual tasks and processes. By digitizing workflows, companies can cut costs, make disruptive improvements in core business processes, eliminate busywork for employees, and—perhaps most importantly—improve the overall quality of work life for people.

            At Crossfuze, we help you connect your company’s prioritized goals with digital workflows using powerful and unified platforms across four main areas.

          • Preparing-for-a-Platform-Expansion-Heres-How-to-Make-Sure-You-Have-the-Right-ServiceNow-Partner-for-the-Job-Crossfuze
    • ServiceNow
        • ServiceNow Workflows
            • IT Service Management
                • ServiceNow ITSM

                  • 3 Reasons Why Modernizing IT Service Management Will Improve Employee Engagement and Experiences Blog - Crossfuze

                    ServiceNow ITSM

                    Our ServiceNow ITSM (IT service management) solutions will help you accelerate your digital transformation by enabling services for your end-users wherever they are, whenever they need it, and from any device they have. And with Crossfuze at your side, you can rest assured you’ll get the most out of your ServiceNow investment.

                • What is ServiceNow ITSM?

                  • How to Help Your Service Desk Onboard and Offboard in a Remote Environment Blog - Crossfuze

                    What is ServiceNow ITSM?

                    Information Technology Service Management (ITSM) is a set of workflows and tools for optimally developing, delivering, and managing IT services. ITSM is used to handle incidents, service requests, problems, and changes—all of which are typically linked through an ITSM platform such as ServiceNow.

                • ITSM Implementation

                  • ServiceNow Smart Launch time comparison, Crossfuze

                    Smart Launch™ for ITSM

                    Crossfuze’s Smart Launch for ITSM is a risk-free path to ServiceNow ITSM implementation. This battle-tested implementation solution empowers organizations to take control and leap ahead to go-live on an accelerated timeline at a fixed price.

            • IT Operations Management
                • ServiceNow ITOM

                  • How to Create a Data-Driven IT Help Desk Blog - Crossfuze

                    ServiceNow ITOM

                    Eliminate service outages with ServiceNow IT Operations Management. Your computing, networking, and application interfaces and databases are handling more demands at a faster pace than ever before. As companies rely on these systems more, the risks and costs associated with service outages are greater. That’s where ServiceNow IT operations management comes in.

                • What is ServiceNow ITOM?

                  • What is ServiceNow ITOM?

                    IT Operations Management (ITOM) is a set of services, processes, and best practices for optimizing the availability, efficiency, and performance of an organization’s IT operations. Through IT Operations Management, the organization reduces infrastructure spending, improves utilization of existing resources, and reduces risks due to human error.

            • IT Asset Management
                • ServiceNow ITAM

                  • A-Guide-to-Creating-an-IT-Asset-Management-Process-Crossfuze

                    ServiceNow ITAM

                    Reimagine your ServiceNow IT Asset Management Capabilities. No matter how many spreadsheets and databases you create, legacy processes for managing your IT assets are never going to provide the real-time visibility and high-level insights you need. ServiceNow ITAM (IT Asset Management) enables organizations to ditch outdated, manual asset tracking solutions and unify under a single, comprehensive IT Asset Management solution.

                • What is ServiceNow ITAM?

                  • Enterprise PMO, blog post, Crossfuze

                    What is ServiceNow ITAM?

                    Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management of IT assets and strategic planning for the IT environment. The goal of ITAM is to help organizations manage their hardware and software inventory more effectively and avoid unnecessary asset purchases.

                • What is ServiceNow SAM?

                  • Our Top Cloud Services for Commercial Banking Blog - Crossfuze

                    What is ServiceNow SAM?

                    Software Asset Management (SAM) is a set of business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software across an organization. SAM enables organizations to create an accurate system of record for all software assets that can be maintained in real time.

            • Strategic Portfolio Management
                • ServiceNow SPM

                  • ServiceNow SPM

                    Strategic Porfolio Management (SPM) workflows optimize the development, delivery and management of business services and align them with technology. SPM helps you and your organization understand how the technology environment relates to your business goals, strategies and needs.

                • What is ServiceNow ITBM?

                  • What is ServiceNow ITBM?

                    Information Technology Business Management (ITBM) is a set of workflows and tools for optimally developing, delivering, and managing business services through an IT-focused lens. The goal of ITBM is to help organizations more comprehensively understand how their technology environment relates to their business goals, strategies, and needs.

            • Customer Service Management
                • ServiceNow CSM

                  • Total Economic Impact of CSM - Crossfuze

                    ServiceNow CSM

                    ServiceNow Customer Service Management creates strategic interconnectivity and dynamic engagement with customers, workflows, and processes. And with expert implementation assistance from Crossfuze, your customer service teams will be able to visualize these relationships in real time.

                • What is ServiceNow CSM?

                  • Making an Effortless and Seamless Experience for Telco Customers - Crossfuze Blog

                    What is ServiceNow CSM?

                    Customer Service Management (CSM) is a set of workflows and tools for optimally overseeing and tracking all interactions with a business’s customers. The goal of CSM is to comprehensively manage the customer experience (CX), regardless of the engagement channel or type of interaction/transaction. CSM also is known as Customer Experience Management (abbreviated CEM or CXM).

            • GRC

              • Governance, Risk and Compliance

                A successful governance, risk and compliance initiative requires the right people doing the right things on the right team at the right time.

                Crossfuze helps your people take GRC from paper to practice by listening to your needs, and helping you create workflows designed with your employees in mind. Together, we’ll deliver an executable GRC plan that aligns with your business strategy.

              • Governance Risk and Compliance - Crossfuze

            • SecOps

              • SecOps

                The right security operations team is a key ingredient for any successful organization. Crossfuze helps enterprises build people-first security operations solutions that keep your team and your customers top-of-mind.

                Our ServiceNow Security Operations experts work with your team to learn your challenges and help clarify your needs to create a long-term plan. We help you deliver people and customer centered SecOps technologies and strategies that aligns with your business strategy.

            • Employee Workflows

              • What is ServiceNow HR?

                HR Service Delivery (HRSD), is a best-practices approach for automating and standardizing HR processes within your organization. Through HR Service Delivery, organizations are able to provide engaging, holistic HR services to employees. In particular, HR Service Delivery eliminates many of the repetitive, manual tasks performed by HR teams, helping HR teams to focus on higher-value tasks that meaningfully drive self-service improvements to the user experience.

              • Getting Started with ServiceNow - Crossfuze
        • ServiceNow Solutions
            • Implementations

              • Smart Launch™ for ITSM

                Crossfuze’s Smart Launch for ITSM is a risk-free path to ServiceNow ITSM implementation. This battle-tested implementation solution empowers organizations to take control and leap ahead to go-live on an accelerated timeline at a fixed price.

              • ServiceNow Smart Launch time comparison, Crossfuze
            • Integrations

              • ServiceNow Integrations

                Any time you can find a way to integrate two systems without using middleware, it’s a solid business decision. Workflows simplify, ongoing system maintenance costs go down, and visibility and reporting capabilities dramatically improve. Crossfuze offers ServiceNow integrations for the most in-demand applications on the market.

              • Slack, ServiceNow integrations, ServiceNow Slack Integration
            • Development & Support

              • Infuze

                Easily request ServiceNow development and support services through Crossfuze Infuze! Get the benefit of a wide range of skillsets operating under a proven Ops-as-a-Service delivery model.

        • Industry Solutions
            • Commercial Banking

              • Commercial Banking

                Disrupted by the digital economy, today’s banks are completely retooling the way they do business. Mobile banking, data security and compliance and the drive to keep costs down in an increasingly competitive market are pushing legacy banks to keep up with new players who are changing the industry – or risk being left out of the race entirely.

              • Choosing a Digital Strategy for Commercial Banking Blog - Crossfuze

            • Higher Education

              • Higher Education

                With thousands of successful implementations, Crossfuze’s deep understanding of higher education and technology delivers the tools that pull you out of the dark ages and put you exactly where you need to be – equipping tomorrow’s leaders with the knowledge to change the world.

            • Healthcare & Life Sciences

              • Healthcare & Life Sciences

                At hospitals and clinics worldwide, doctors and nurses work around the clock to deliver the best care possible. The COVID-19 pandemic highlighted the urgency with which hospitals must work to transform healthcare workflows. IT departments find solutions so scientists and lab technicians can conduct the vital research needed to create life-changing pharmaceutical and medical device innovations. And medical staff can focus on what they do best. Caring for patients.

            • Legal

              • Legal

                Law is a business of precision, deadlines and details. Firms can’t afford an IT disruption. But modern firms, with reduced administrative issues and increased billable hours offer associates better work-life balance and will, ultimately, retain the best talent – and change the industry. To stay in the race, firms must find solutions that checks all the boxes and keep extremely confidential information safe and secure. Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.

              • Our Top Resources for IT Leaders at Law Firms Blog Post

            • Telco

              • Telco

                Create an Infrastructure That Grows as Rapidly as Tech Grows. Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.

              • The State of Telco: Players, Challenges, and Opportunities - Crossfuze Blog

            • Transportation & Logistics

              • Transportation & Logistics

                The digital transformation long game is a team effort. Companies achieving the most success invite everyone to be the change. And by inviting everyone into the sandbox, they’re coming up with innovative solutions that drive business results.

                Gain a holistic view of your business to get ahead of issues and make real-time adjustments to meet evolving demands and customer expectations.

        • ServiceNow Release
            • ServiceNow Tokyo

              • ServiceNow Tokyo

                Like the Cherry Blossoms that have become synonymous with Japanese culture, the ServiceNow Tokyo release is blossoming with features to further empower organizations using ServiceNow to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience and scale innovation..

              • ServiceNow Tokyo - Crossfuze

            • ServiceNow San Diego

              • ServiceNow San Diego

                A burst of sunshine, the San Diego release is packed with workflow enhancements to continue to improve the customer experience with new capabilities in Customer Service Management and Field Service Management.

              • A Quick Look at ServiceNow San Diego Blog - Crossfuze

            • ServiceNow Rome

              • ServiceNow Rome

                Rome wasn’t built in a day – and neither was ServiceNow. With the Rome release, ServiceNow demonstrates its commitment to both the customer and employee experience to make the world of work, work for everyone.

              • ServiceNow Rome Release Blog - Crossfuze

            • ServiceNow Quebec

              • ServiceNow Quebec

                All workflows lead to Quebec. The latest ServiceNow Platform release is packed with the features you need – whether you’re continuing to power your remote workforce, reconfiguring your office to support a hybrid model, or transitioning your teams entirely back to the office.

              • Whats new in ServiceNow Quebec Blog - Crossfuze

            • ServiceNow Paris

              • ServiceNow Paris

                The Paris release includes enhancements to some of ServiceNow’s most impactful workflows to make them even better. Crossfuze can help you pinpoint the features you’ll benefit from the most.

              • ServiceNow Paris Release Features: What’s New to NOW? - Crossfuze

    • Connected Solutions
        • Microsoft Cloud Partner
            • Microsoft Cloud Expertise

              • Microsoft Cloud Partner

                Increase security, productivity, and collaboration with Microsoft Cloud Solutions by Crossfuze.

            • Integration with ServiceNow

              • Integration with ServiceNow

                When each is implemented with the other in mind, customers find greater success in both platforms.

            • Microsoft 365

              • Microsoft 365

                Office 365 Migrations and Support from a Trusted Microsoft Office 365 Partner.

            • Microsoft Security Operations

              • Microsoft Security Operations

                We’ll help you determine which features will suit your needs, how to properly configure them, and make sure everything will fit your business. Take advantage of Crossfuze’s expertise, so you can make sure this technology is employed in the best way to protect your data while enabling smooth end-user workflow.

              • Building an Effortless Service Desk Experience on ServiceNow Blog - Crossfuze

            • Azure Solutions

              • Microsoft Azure Solutions

                Revolutionize your organization and IT capability with the power of Microsoft Azure – one of the most powerful cloud-based computing solutions in the world.

            • Microsoft Crash Course

              • Microsoft Crash Course

                Take a high-level, strategic look at the uses and functionalities of the tools within your Microsoft 365 environment.

        • IT Managed Services
            • IT Managed Services Partner

              • IT Managed Services

                Leverage our investment in people, processes, and technology to reduce incident volume over time and enhance your users experience.

              • ServiceNow, Microsoft Integration - Why Secure Score Matters Blog - Crossfuze

            • 24×7 Service Desk

              • 24x7 Service Desk

                Drive continuous improvement, control costs, make a tangible business impact, and provide value to end-users 24/7, 365 days of the year.

              • 5 Tips to Supersize the Value Delivered by Your Service Desk Blog - Crossfuze

            • Business Process Outsourcing

              • Business Process Outsourcing

                Through our consulting and advisory services, we work with you to identify ways to optimize your ServiceNow instance. And through our top-tier partnerships with key industry leaders like ServiceNow and Microsoft, we provide ongoing analysis, recommendations, and even development services on those platforms to ensure our customers have the latest technology advancements working for them.

            • End-User Computing

              • End-User Computing

                Leverage core ITIL disciplines, tools, and governance to maximize end-user satisfaction and productivity.

            • IT Operations

              • Crossfuze ManagedNow

                A comprehensive and flexible support and enhancement service for ServiceNow and Microsoft Cloud.

            • Monitoring and Security

              • Monitoring and Security

                Specializing in vulnerability imports, business rules, incident review, and escalation.

              • Background Image for What Is ServiceNow pages

            • Cloud Management Services

              • Cloud Management Services

                Management and optimization of cloud infrastructure, applications, and services.

              • Our Top 5 Cloud Services for Law Firms Blog Post

        • Connected Solutions Resources

          • Friday Fast Fifteen - Microsoft Managed 365 - Crossfuze

            VIDEO

            Friday Fast Fifteen: Microsoft Managed 365

            With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background.

            Watch Video

          • CASE STUDY

            Overnight Service Desk Success

            A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests.

            Read Case Study

          • How to Help Your Service Desk Onboard and Offboard in a Remote Environment Blog - Crossfuze

            BLOG

            How to Help Your Service Desk Onboard and Offboard in a Remote Environment

            While the influx of remote work came unexpectedly, it looks like it’s here to stay. In 2020, Growmotely surveyed over 500 entrepreneurs and professionals about the future of remote work, and the results reflect a strong desire to continue working from home for at least some of the time.

            Read Blog

    • Insights
        • Topics
            • Getting Started

              • Mid-sized Law Firm Uses Rapid ServiceNow Rollout to Catch Up to Its Competition

                When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace its aging, woefully outdated set of on-premise IT solutions.

                Read Case Study

              • UDG Healthcare on ServiceNow Partner Selection

                UDG Healthcare's Jeremy Heaven shares his insights on their process with choosing a ServiceNow Partner.

                Watch Webinar

              • Getting Started with ServiceNow - Crossfuze

                Getting Started with ServiceNow

                As the race to digital transformation speeds up, organizations feel the pressure to keep up with or even lead the pack. Companies embracing technology are disrupting their industries – leaving legacy companies and their workflows in the dust. We’ve seen it in transportation, entertainment, and hospitality with brands like Uber, Netflix, and Airbnb.

                Read Blog

            • Managing Organizational Change

              • How-IT-Automation-Improves-Banks-Customer-Service-and-Bottom-Line-Crossfuze

                How Crossfuze and ServiceNow Helped a Financial Services Organization Integrate Three Departments After a Merger and Tackle the Future

                When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.

                Read Case Study

              • One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions

                With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience.

                Watch Webinar

              • Creating a Buzz - Organizational Change Management Communication Strategies for IT Leaders - Crossfuze

                Creating a Buzz: Organizational Change Management Communication Strategies for IT Leaders

                The COVID-19 pandemic of 2020 forced every industry to rethink their relationship with technology. IT moved from a supporting role into the spotlight. And as employees and leaders alike saw what technology and IT could do, their view of these tools changed.

                Read Blog

            • Growing on the Platform

              • Fifty IT Setups. Three ServiceNow Instances. One Company.

                With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM. The client, Crossfuze, and ServiceNow staff worked as one team to ensure the vision was achieved.

                Read Case Study

              • Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges

                Dive into the new challenges IT leaders are facing in 2020 and beyond, and how they can prepare to weather the storm with ServiceNow.

                Watch Webinar

              • ServiceNow Growing Pains - Two Ways to Scale - Crossfuze

                ServiceNow Growing Pains: Two Ways to Scale

                Perhaps the following scenario sounds familiar to you: Your business has started using ServiceNow, which has been successfully implemented in a few processes in your firm. Now your senior leadership has truly bought in across the company, and there is demand to implement ServiceNow in every area of your business.

                Read Blog

            • Improving Value

              • Medical Equipment Company Accelerates Digital Transformation with Crossfuze ManagedNow

                Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.

                Read Case Study

              • How to Increase Law Firm Efficiency with a Mature IT Department

                Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management.

                Watch Webinar

              • Agile Management vs. Strategic Planning - The Great Balancing Act

                Organizations often struggle with balancing quickly responding to changing business requirements and available technologies and ensuring consistent and reliable service delivery that aligns with and supports their overall business strategy.

                Read Blog

            • Serving Employees

              • How a University Leveraged ServiceNow to Go Remote

                Through a survey, the team learned that around 600 students needed devices. ServiceNow provided a way for students and faculty to submit loaner request forms. And with the workflows ServiceNow provided, the team was able to deploy devices to students and faculty who needed them quickly and efficiently.

                Read Case Study

              • Modernizing IT to Improve Employee Engagement & Experiences

                This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path to meaningful operational impact.

                Watch Webinar

              • 3 Reasons Why Modernizing IT Service Management Will Improve Employee Engagement and Experiences Blog - Crossfuze

                3 Reasons Why Modernizing IT Service Management Will Improve Employee Engagement and Experiences

                Operational efficiency impacts the bottom line of every organization. When employees are faced with IT issues, the most common way to a resolution is to march into the IT office and find help.

                Read Blog

            • Serving Customers

              • ServiceNow CSM Success - Focus Brands

                Focus Brands found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.

                Case Study

              • Elite Group: A ServiceNow CSM Success Story

                With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before.

                Watch Webinar

              • Serving Customers in the Era of Remote Work - Crossfuze

                Serving customers in the era of remote work

                Stay at home orders have helped to accelerate digital transformation projects within the finance sector – but they have also radically changed the way we physically work. For automated, back office operations this isn’t a problem.

                Read Blog

            • Managing Risk & Security

              • How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud

                The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.

                Read Case Study

              • Security & Risk: How to Manage Through Crisis and Build Resilience

                Watch this fireside chat to learn how your Security department can leverage Crossfuze’s ServiceNow security offerings to overcome business challenges.

                Watch Webinar

              • Cyber Security, Meet Cyber Resilience Blog - Crossfuze

                Cyber Security, Meet Cyber Resilience

                2020’s abrupt shift to remote work may have slowed the spread of COVID-19, but it opened doors for a deluge of cyberattacks - bringing cybersecurity to the top of mind for organizational leadership and into the spotlight throughout the world.

                Read Blog

        • Resources
            • Blog

              • Want to Deliver a Better CX? Bypass your agents' brains - Crossfuze

                BLOG

                Want to Deliver a Better CX? Bypass Your Agents' Brains

                No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster issue resolution.

                Read Blog

              • ServiceNow Success Snapshots - Crossfuze

                BLOG

                ServiceNow Success Snapshots

                In the race to digital transformation, IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations. Meanwhile, the C-suite wants to see ROI.

                Read Blog

              • We Need to Stop Talking About CRM - Crossfuze

                BLOG

                We Need to Stop Talking About CRM

                For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and marketing operations, CRM tools and methodologies promised to help us sell more by collecting and analysing every interaction with our clients.

                Read Blog

            • eBooks

              • 7 Pillars of ServiceNow Success Menu Item - Crossfuze

                7 Pillars of ServiceNow ITSM Pro Success eBook

                This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling change and drive even more success at your organization.

                Download eBook

              • 10 Pillars of Customer Service Management Success

                Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.

                Download eBook

              • The David and Lucile Packard Foundation: The Connected Anywhere Operation Journey

                Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David and Lucile Packard Foundation.

                Download White Paper

            • Case Study

              • CASE STUDY

                Mid-sized Law Firm Uses Rapid ServiceNow Rollout to Catch Up to Its Competition

                When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace its aging, woefully outdated set of on-premise IT solutions.

                Read Case Study

              • How-IT-Automation-Improves-Banks-Customer-Service-and-Bottom-Line-Crossfuze

                CASE STUDY

                How Crossfuze and ServiceNow Helped a Financial Services Organization Integrate Three Departments After a Merger and Tackle the Future

                When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.

                Read Case Study

              • CASE STUDY

                Fifty IT Setups. Three ServiceNow Instances. One Company.

                With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM. The client, Crossfuze, and ServiceNow staff worked as one team to ensure the vision was achieved.

                Read Case Study

            • Webinars

              • Solutions in Action Video - Crossfuze

                WEBINAR

                The Long Game of Operational Resilience in Financial Services

                Learn about today’s trends in Financial Services and how firms are leveraging the power of ServiceNow as they develop set of tactics for operational resilience.

                Watch Webinar

              • Crossfuze ServiceNow Webinar Tile - Crossfuze

                WEBINAR

                ServiceNow Tokyo Highlights and Use Cases

                With the Tokyo release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with Robotic Process Automation (RPA).

                Watch Webinar

              • Crossfuze/ServiceNow Webinar - Crossfuze

                WEBINAR

                Unleash Innovation with Proactive Service Operations

                Discover how you can start unleashing innovation with ServiceNow ITSM Pro by joining this webinar, where you will learn from IT Service Management and IT Operations Management experts on how to effectively elevate your employee experience by simplifying how work gets done.

                Watch Webinar

            • Digital Shorts

              • VIDEO

                Friday Fast Fifteen: Organizational Change Management

                In this episode Host Kim Funk sits down with Crossfuze Advisory Consultant, Noel Radley to talk about Organizational Change Management.

                Watch Video

              • Friday Fast Fifteen - What's New in Rome | Crossfuze

                VIDEO

                Friday Fast Fifteen: What's New in Rome

                In this snack-sized conversation, Robert Bryan shares what he’s most excited to see in the ServiceNow Rome release.

                Watch Video

              • Friday Fast Fifteen - Crossfuze People and Culture | Crossfuze

                VIDEO

                Friday Fast Fifteen: Crossfuze People and Culture

                On this episode Samuel Hoganson, Director of Human Resources talks Crossfuze people and culture with host Kim Funk.

                Watch Video

    • About Us
        • Our Company

          • Our Company

            Regardless of the size of your business or the industry you are in, workflows matter. Because Crossfuze focuses on superior workflow design and the use of innovative technology, we accelerate our customers’ ability to improve and adapt continuously.

            That’s why Crossfuze is The Workflow Company. But operational improvement isn’t the only goal. The best companies improve both the employee and the customer experiences. Thankfully, experiences can be dramatically improved in less time than imagined through workflow improvements and innovative technology.

          • Crossfuze, The Workflow Company, Crossfuze logo (large)

        • Our Leadership

          • Our Leadership

            Regardless of the size of your business or the industry you are in, workflows matter. Because Crossfuze focuses on superior workflow design and the use of innovative technology, we accelerate our customers’ ability to improve and adapt continuously.

            That’s why Crossfuze is The Workflow Company. But operational improvement isn’t the only goal. The best companies improve both the employee and the customer experiences. Thankfully, experiences can be dramatically improved in less time than imagined through workflow improvements and innovative technology.

          • How Crossfuze Thinks Big - Crossfuze

            BLOG

            How Crossfuze Thinks Big.

            Digital transformation has been part of the business landscape for the past two decades. At first, software developers and technology companies created new and improved solutions for better efficiency, IT teams researched new technology findings and CIOs presented to the C-suite in hopes that the business would adopt them.

            Read Blog

        • ServiceNow Partner

          • ServiceNow Elite Partner Badge - Crossfuze

          • ServiceNow Elite Partner

            As a ServiceNow customer as well as ServiceNow Elite Partner, ServiceNow has become the backbone of our entire business. Since implementing the platform internally, we’ve invested thousands of hours developing best practices, third-party integrations, and analytics capabilities that support the entire spectrum of customer needs. We bring this experience to every deployment, and we understand how best to leverage everything the ServiceNow platform has to offer once live.

        • Newsroom

          • PRESS RELEASE

            Crossfuze to Host UK Event that Inspires Young Women to Pursue Careers in Technology

            Crossfuze, a ServiceNow Elite partner, will host a virtual event aimed at university graduates who are interested in a career in the information technology field. Women Fuzed in Tech will take place on 6th July 2021 from 9 a.m. to 5 p.m. Interested attendees who match our values will be invited to explore the opportunity of enrolling into our 3 Months to NOW Program — our (paid) fast-track to consulting program.

        • Contact Us

          • Let's Talk Today!

            LetsTalk@crossfuze.com

            888-829-5511

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