Rome wasn’t built in a day – and neither was ServiceNow. With the Rome release, ServiceNow demonstrates its commitment to both the customer and employee experience to make the world of work, work for everyone.
ServiceNow packed an empire into this release. And Crossfuze is here to help you navigate that empire from the new Customer Experience features like Conversation Autopilot and Next Best Action agents to Field Service Crew operations.
Business leaders can connect multiple roadmaps through the ITBM Alignment Planner Workspace. Meanwhile ServiceNow upgraded their IT workflows with features for ITSM, ITOM, CMDB and ITAM.
Our resources will teach you everything you need to know.
Whether you’re feeling eager or unsure about the release, it’s important to be aware of the implications of this new platform update. Read on for a high-level overview of the top Rome features managers should be aware of under CSM, ITBM, and IT Workflows.
Meet with our experts to start planning your upgrade.
8 MIN | Check out this Friday Fast Fifteen about DevOps in ITSM Pro with Justin Meadows and Kim Funk!
47 MIN | Learn the essentials of what to expect in ServiceNow’s Rome release.
Each time you upgrade, you get ServiceNow’s latest platform and security enhancements, access to all the latest products and features, and you stay in support. ServiceNow only supports the current version and the one previous.
By staying current with your upgrades, you’ll see how ServiceNow truly transforms your organization. On average, enterprises on current ServiceNow platforms increase workflow efficiency by up to 25%. Time spent on buildouts and developments drops by as much as 80% and they spend as much as 81% less time on the upgrade process. Regular upgrades allow you to see ServiceNow value faster and accelerate your digital transformation.
We’re kicking off Season 2 with an episode you won’t want to miss! In this snack-sized conversation, Robert Bryan shares what he’s most excited to see in the ServiceNow Rome release.
ServiceNow releases a new version of their platform semi-annually. This means that even when your organization gets up and running on the current version very quickly, there will be a newer version available a few months later. It’s not a question of “if” your organization should upgrade, but “when” or even “how often” your organization should upgrade.
Check out ServiceNow Upgrades frequently asked questions document as of January 2021.
Staying current with your Now Platform lets you take advantage of the new features and functionality designed to help you achieve your business outcomes.
By keeping your instance up to date, you maximize your ServiceNow investment, reduce the risk of encountering issues that have already been resolved, and avoid the issues inherent with running an unsupported release.
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