Webinar | Elite Group – A ServiceNow CSM Success Story

60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology at Elite Group. Join Greg and our own CSM experts for an in-depth discussion covering unified Communications industry trends and success drivers, the role that customer service will play in the industry, proven strategies for implementing ServiceNow CSM in Unified Communications companies.

Case Study | Overnight Service Desk Success

A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests. The company of 4,500 employees was in the process of transitioning everyone to working fully from home – and its IT team desperately needed help making his transition a success.

Case Study | ServiceNow CSM Success – Focus Brands

Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.

Video | Shutterfly CIO Michael Robinson Talks ServiceNow

25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at Shutterfly. Listen in on their 20-minute discussion around Shutterfly’s high-level objectives for ServiceNow, the Organizational Change Management behind an acquisition, how Crossfuze ManagedNow plays a role in the organization today, and what’s next for Shutterfly.

Testimonial | Rick Baker and Cary Barbin, Gallaudet University

6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.