Consulting & Advisory
With Crossfuze, you get more than a consultant. You get true partners: advocates and educators to help you build and grow a technology-enabled organization.
Our consulting and advisory team doesn’t shy away from difficult conversations. They will identify the core purpose of your business and keep that purpose at the center of decision-making throughout the engagement.
A workflow comprises the interdependent tasks and processes required to achieve a result that no single person can achieve alone.
Manual workflows become digital workflows when companies use software, automation tools, and other technologies to automate manual tasks and processes. By digitizing workflows, companies can cut costs, make disruptive improvements in core business processes, eliminate busywork for employees, and—perhaps most importantly—improve the overall quality of work life for people.
At Crossfuze, we help you connect your company’s prioritized goals with digital workflows using powerful and unified platforms across four main areas.
Our ServiceNow ITSM (IT service management) solutions will help you accelerate your digital transformation by enabling services for your end-users wherever they are, whenever they need it, and from any device they have. And with Crossfuze at your side, you can rest assured you’ll get the most out of your ServiceNow investment.
What is ServiceNow ITSM?
Information Technology Service Management (ITSM) is a set of workflows and tools for optimally developing, delivering, and managing IT services. ITSM is used to handle incidents, service requests, problems, and changes—all of which are typically linked through an ITSM platform such as ServiceNow.
Smart Launch™ for ITSM
Crossfuze’s Smart Launch for ITSM is a risk-free path to ServiceNow ITSM implementation. This battle-tested implementation solution empowers organizations to take control and leap ahead to go-live on an accelerated timeline at a fixed price.
Eliminate service outages with ServiceNow IT Operations Management. Your computing, networking, and application interfaces and databases are handling more demands at a faster pace than ever before. As companies rely on these systems more, the risks and costs associated with service outages are greater. That’s where ServiceNow IT operations management comes in.
What is ServiceNow ITOM?
IT Operations Management (ITOM) is a set of services, processes, and best practices for optimizing the availability, efficiency, and performance of an organization’s IT operations. Through IT Operations Management, the organization reduces infrastructure spending, improves utilization of existing resources, and reduces risks due to human error.
Reimagine your ServiceNow IT Asset Management Capabilities. No matter how many spreadsheets and databases you create, legacy processes for managing your IT assets are never going to provide the real-time visibility and high-level insights you need. ServiceNow ITAM (IT Asset Management) enables organizations to ditch outdated, manual asset tracking solutions and unify under a single, comprehensive IT Asset Management solution.
What is ServiceNow ITAM?
Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management of IT assets and strategic planning for the IT environment. The goal of ITAM is to help organizations manage their hardware and software inventory more effectively and avoid unnecessary asset purchases.
What is ServiceNow SAM?
Software Asset Management (SAM) is a set of business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software across an organization. SAM enables organizations to create an accurate system of record for all software assets that can be maintained in real time.
Strategic Porfolio Management (SPM) workflows optimize the development, delivery and management of business services and align them with technology. SPM helps you and your organization understand how the technology environment relates to your business goals, strategies and needs.
What is ServiceNow ITBM?
Information Technology Business Management (ITBM) is a set of workflows and tools for optimally developing, delivering, and managing business services through an IT-focused lens. The goal of ITBM is to help organizations more comprehensively understand how their technology environment relates to their business goals, strategies, and needs.
ServiceNow Customer Service Management creates strategic interconnectivity and dynamic engagement with customers, workflows, and processes. And with expert implementation assistance from Crossfuze, your customer service teams will be able to visualize these relationships in real time.
What is ServiceNow CSM?
Customer Service Management (CSM) is a set of workflows and tools for optimally overseeing and tracking all interactions with a business’s customers. The goal of CSM is to comprehensively manage the customer experience (CX), regardless of the engagement channel or type of interaction/transaction. CSM also is known as Customer Experience Management (abbreviated CEM or CXM).
Governance, Risk and Compliance
A successful governance, risk and compliance initiative requires the right people doing the right things on the right team at the right time.
Crossfuze helps your people take GRC from paper to practice by listening to your needs, and helping you create workflows designed with your employees in mind. Together, we’ll deliver an executable GRC plan that aligns with your business strategy.
The right security operations team is a key ingredient for any successful organization. Crossfuze helps enterprises build people-first security operations solutions that keep your team and your customers top-of-mind.
Our ServiceNow Security Operations experts work with your team to learn your challenges and help clarify your needs to create a long-term plan. We help you deliver people and customer centered SecOps technologies and strategies that aligns with your business strategy.
What is ServiceNow HR?
HR Service Delivery (HRSD), is a best-practices approach for automating and standardizing HR processes within your organization. Through HR Service Delivery, organizations are able to provide engaging, holistic HR services to employees. In particular, HR Service Delivery eliminates many of the repetitive, manual tasks performed by HR teams, helping HR teams to focus on higher-value tasks that meaningfully drive self-service improvements to the user experience.
Any time you can find a way to integrate two systems without using middleware, it’s a solid business decision. Workflows simplify, ongoing system maintenance costs go down, and visibility and reporting capabilities dramatically improve. Crossfuze offers ServiceNow integrations for the most in-demand applications on the market.
Easily request ServiceNow development and support services through Crossfuze Infuze! Get the benefit of a wide range of skillsets operating under a proven Ops-as-a-Service delivery model.
Disrupted by the digital economy, today’s banks are completely retooling the way they do business. Mobile banking, data security and compliance and the drive to keep costs down in an increasingly competitive market are pushing legacy banks to keep up with new players who are changing the industry – or risk being left out of the race entirely.
With thousands of successful implementations, Crossfuze’s deep understanding of higher education and technology delivers the tools that pull you out of the dark ages and put you exactly where you need to be – equipping tomorrow’s leaders with the knowledge to change the world.
Healthcare & Life Sciences
At hospitals and clinics worldwide, doctors and nurses work around the clock to deliver the best care possible. The COVID-19 pandemic highlighted the urgency with which hospitals must work to transform healthcare workflows. IT departments find solutions so scientists and lab technicians can conduct the vital research needed to create life-changing pharmaceutical and medical device innovations. And medical staff can focus on what they do best. Caring for patients.
Law is a business of precision, deadlines and details. Firms can’t afford an IT disruption. But modern firms, with reduced administrative issues and increased billable hours offer associates better work-life balance and will, ultimately, retain the best talent – and change the industry. To stay in the race, firms must find solutions that checks all the boxes and keep extremely confidential information safe and secure. Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.
Create an Infrastructure That Grows as Rapidly as Tech Grows. Crossfuze’s extensive experience helping IT departments identify technology workflows and industry knowledge allows attorneys to focus on what they do best – negotiation, mediation and litigation.
Transportation & Logistics
The digital transformation long game is a team effort. Companies achieving the most success invite everyone to be the change. And by inviting everyone into the sandbox, they’re coming up with innovative solutions that drive business results.
Gain a holistic view of your business to get ahead of issues and make real-time adjustments to meet evolving demands and customer expectations.
Like the Cherry Blossoms that have become synonymous with Japanese culture, the ServiceNow Tokyo release is blossoming with features to further empower organizations using ServiceNow to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience and scale innovation..
ServiceNow San Diego
A burst of sunshine, the San Diego release is packed with workflow enhancements to continue to improve the customer experience with new capabilities in Customer Service Management and Field Service Management.
Rome wasn’t built in a day – and neither was ServiceNow. With the Rome release, ServiceNow demonstrates its commitment to both the customer and employee experience to make the world of work, work for everyone.
All workflows lead to Quebec. The latest ServiceNow Platform release is packed with the features you need – whether you’re continuing to power your remote workforce, reconfiguring your office to support a hybrid model, or transitioning your teams entirely back to the office.
The Paris release includes enhancements to some of ServiceNow’s most impactful workflows to make them even better. Crossfuze can help you pinpoint the features you’ll benefit from the most.
Microsoft Cloud Partner
Increase security, productivity, and collaboration with Microsoft Cloud Solutions by Crossfuze.
Integration with ServiceNow
When each is implemented with the other in mind, customers find greater success in both platforms.
Office 365 Migrations and Support from a Trusted Microsoft Office 365 Partner.
Microsoft Security Operations
We’ll help you determine which features will suit your needs, how to properly configure them, and make sure everything will fit your business. Take advantage of Crossfuze’s expertise, so you can make sure this technology is employed in the best way to protect your data while enabling smooth end-user workflow.
Microsoft Azure Solutions
Revolutionize your organization and IT capability with the power of Microsoft Azure – one of the most powerful cloud-based computing solutions in the world.
Microsoft Crash Course
Take a high-level, strategic look at the uses and functionalities of the tools within your Microsoft 365 environment.
IT Managed Services
Leverage our investment in people, processes, and technology to reduce incident volume over time and enhance your users experience.
24x7 Service Desk
Drive continuous improvement, control costs, make a tangible business impact, and provide value to end-users 24/7, 365 days of the year.
Business Process Outsourcing
Through our consulting and advisory services, we work with you to identify ways to optimize your ServiceNow instance. And through our top-tier partnerships with key industry leaders like ServiceNow and Microsoft, we provide ongoing analysis, recommendations, and even development services on those platforms to ensure our customers have the latest technology advancements working for them.
Leverage core ITIL disciplines, tools, and governance to maximize end-user satisfaction and productivity.
A comprehensive and flexible support and enhancement service for ServiceNow and Microsoft Cloud.
Monitoring and Security
Specializing in vulnerability imports, business rules, incident review, and escalation.
Cloud Management Services
Management and optimization of cloud infrastructure, applications, and services.
With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background.
A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests.
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While the influx of remote work came unexpectedly, it looks like it’s here to stay. In 2020, Growmotely surveyed over 500 entrepreneurs and professionals about the future of remote work, and the results reflect a strong desire to continue working from home for at least some of the time.
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace its aging, woefully outdated set of on-premise IT solutions.
UDG Healthcare's Jeremy Heaven shares his insights on their process with choosing a ServiceNow Partner.
As the race to digital transformation speeds up, organizations feel the pressure to keep up with or even lead the pack. Companies embracing technology are disrupting their industries – leaving legacy companies and their workflows in the dust. We’ve seen it in transportation, entertainment, and hospitality with brands like Uber, Netflix, and Airbnb.
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the health of the business or the customer experience.
The COVID-19 pandemic of 2020 forced every industry to rethink their relationship with technology. IT moved from a supporting role into the spotlight. And as employees and leaders alike saw what technology and IT could do, their view of these tools changed.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM. The client, Crossfuze, and ServiceNow staff worked as one team to ensure the vision was achieved.
Dive into the new challenges IT leaders are facing in 2020 and beyond, and how they can prepare to weather the storm with ServiceNow.
Perhaps the following scenario sounds familiar to you: Your business has started using ServiceNow, which has been successfully implemented in a few processes in your firm. Now your senior leadership has truly bought in across the company, and there is demand to implement ServiceNow in every area of your business.
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about what ServiceNow could become—in the process, cementing Crossfuze’s place as a strategic partner to this company.
Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management.
Organizations often struggle with balancing quickly responding to changing business requirements and available technologies and ensuring consistent and reliable service delivery that aligns with and supports their overall business strategy.
Through a survey, the team learned that around 600 students needed devices. ServiceNow provided a way for students and faculty to submit loaner request forms. And with the workflows ServiceNow provided, the team was able to deploy devices to students and faculty who needed them quickly and efficiently.
This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path to meaningful operational impact.
Operational efficiency impacts the bottom line of every organization. When employees are faced with IT issues, the most common way to a resolution is to march into the IT office and find help.
Focus Brands found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.
With rapidly changing trends in the industry, such as the expansion of 5G and a growing reliance on remote working environments, Unified Communications companies are being asked to handle more customer inquiries, questions, and requests than ever before.
Stay at home orders have helped to accelerate digital transformation projects within the finance sector – but they have also radically changed the way we physically work. For automated, back office operations this isn’t a problem.
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business in several countries on two continents, they face significant scrutiny from a variety of governmental agencies to ensure compliance with regulations such as SOX, ICOFR, GDPR. A secure and reliable “paper trail” was crucial to operations.
Watch this fireside chat to learn how your Security department can leverage Crossfuze’s ServiceNow security offerings to overcome business challenges.
2020’s abrupt shift to remote work may have slowed the spread of COVID-19, but it opened doors for a deluge of cyberattacks - bringing cybersecurity to the top of mind for organizational leadership and into the spotlight throughout the world.
No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster issue resolution.
In the race to digital transformation, IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations. Meanwhile, the C-suite wants to see ROI.
For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and marketing operations, CRM tools and methodologies promised to help us sell more by collecting and analysing every interaction with our clients.
This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling change and drive even more success at your organization.
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David and Lucile Packard Foundation.
Download White Paper
Learn about today’s trends in Financial Services and how firms are leveraging the power of ServiceNow as they develop set of tactics for operational resilience.
With the Tokyo release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with Robotic Process Automation (RPA).
Discover how you can start unleashing innovation with ServiceNow ITSM Pro by joining this webinar, where you will learn from IT Service Management and IT Operations Management experts on how to effectively elevate your employee experience by simplifying how work gets done.
In this episode Host Kim Funk sits down with Crossfuze Advisory Consultant, Noel Radley to talk about Organizational Change Management.
In this snack-sized conversation, Robert Bryan shares what he’s most excited to see in the ServiceNow Rome release.
On this episode Samuel Hoganson, Director of Human Resources talks Crossfuze people and culture with host Kim Funk.
Regardless of the size of your business or the industry you are in, workflows matter. Because Crossfuze focuses on superior workflow design and the use of innovative technology, we accelerate our customers’ ability to improve and adapt continuously.
That’s why Crossfuze is The Workflow Company. But operational improvement isn’t the only goal. The best companies improve both the employee and the customer experiences. Thankfully, experiences can be dramatically improved in less time than imagined through workflow improvements and innovative technology.
Digital transformation has been part of the business landscape for the past two decades. At first, software developers and technology companies created new and improved solutions for better efficiency, IT teams researched new technology findings and CIOs presented to the C-suite in hopes that the business would adopt them.
ServiceNow Elite Partner
As a ServiceNow customer as well as ServiceNow Elite Partner, ServiceNow has become the backbone of our entire business. Since implementing the platform internally, we’ve invested thousands of hours developing best practices, third-party integrations, and analytics capabilities that support the entire spectrum of customer needs. We bring this experience to every deployment, and we understand how best to leverage everything the ServiceNow platform has to offer once live.
Crossfuze to Host UK Event that Inspires Young Women to Pursue Careers in Technology
Crossfuze, a ServiceNow Elite partner, will host a virtual event aimed at university graduates who are interested in a career in the information technology field. Women Fuzed in Tech will take place on 6th July 2021 from 9 a.m. to 5 p.m. Interested attendees who match our values will be invited to explore the opportunity of enrolling into our 3 Months to NOW Program — our (paid) fast-track to consulting program.
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