Video | Friday Fast Fifteen: The Rise of ESM
In this Friday Fast Fifteen, host Kim Funk and David Stevenson, Practice Director, ITx here at Crossfuze talk about the…
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Video | Friday Fast Fifteen: Psychology and Technology in the Workplace
What do leaders need to cultivate a productive and creative workplace? Ollie Nowak, Crossfuze UK Account Manager and author of…
Video | Friday Fast Fifteen: Knowledge 21 Recap
Join Kim Funk, Matt Duntsch, and Jeslyn Carlson for their highlights of ServiceNow’s online conference, Knowledge 21!
Video | Friday Fast Fifteen: ServiceNow CSM in Higher Education
Join Kim Funk and Thomas Hunt for a discussion on how ServiceNow Customer Service Management has transformed the higher education…
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders…
Video | Friday Fast Fifteen: Creating a Vision and Plan for Effective Organizational Change Management
Strike a balance by articulating your vision and backing it with practical processes and steps. In our latest Friday Fast…
Video | Friday Fast Fifteen: Microsoft Managed 365
With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In…
Video | ServiceNow Partner Selection
Crossfuze’s Karin Glazier talks with UDG Healthcare’s Jeremy Heaven on their process with choosing a ServiceNow Partner.
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and…
Video | Friday Fast Fifteen – Change is here to stay: What does the new Service Desk look like?
18 MIN | In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk,…
Webinar | Strengthening Operational Resilience in Banking
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in…
Video | Friday Fast Fifteen – Using ServiceNow Data to Uncover Opportunities
19 MIN | ServiceNow is not a small investment, and organizations need to get every ounce of return on that…
Video | Friday Fast Fifteen – What to Know About ServiceNow’s Safe Workplace Apps
14 MIN | ServiceNow’s new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both…
Video | Friday Fast Fifteen – Addressing Operational Complexity with BPO
9 MIN | As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes.…
Video | Friday Fast Fifteen – Asset Management in a Work-From-Anywhere World
16 MIN | For this week’s Friday Fast Fifteen, Kaitlyn Frank and Joel Gyolai discuss how Asset Management can benefit…
Video | Friday Fast Fifteen – How to Reimagine, Realign, and Recreate Your Strategic Roadmap
20 MIN | As we approach the midpoint of 2020, it’s clear that the roadmaps we had in mind back…
Video | Friday Fast Fifteen – Building an Effortless Service Desk Experience on ServiceNow
17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s…
Webinar | Elite Group – A ServiceNow CSM Success Story
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
Webinar | Managing the Data Privacy Challenge with Privacy Hub
46 MIN | Join Ash Townsend from Crossfuze and David Silsby from Wrangu for a digital demonstration of Privacy Hub…
Video | Friday Fast Fifteen – What is Crossfuze MangedNow?
8 MIN | Join Crossfuze’s Ashley Haglin and Kaitlyn Frank for a quick discussion of Crossfuze ManagedNow, what it is,…
Webinar | Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges Q&A Included
42 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
Webinar | Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges
35 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
Video | Friday Fast Fifteen – What’s New For CSM in ServiceNow Orlando
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release…
Video | Friday Fast Fifteen – Whats Next After Covid?
19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the…
Video | Friday Fast Fifteen – ServiceNow’s Emergency Response Apps
14 MIN | Learn about ServiceNow’s Emergency Response Apps created in response to the COVID-19 outbreak to help organizations better…
Video | Friday Fast Fifteen – Microsoft Teams for Remote Workforce Enablement
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has…
Video | Friday Fast Fifteen – ServiceNow Orlando Release Overview
15 MIN | Introducing a new Crossfuze series: Friday Fast 15! Tune in once a week for a quick, 15…
Webinar | CSM in the Real World
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To…
Video | Shutterfly CIO Michael Robinson Talks ServiceNow
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO…
Webinar | What It Means to Be a Transformational IT Leader with Martha Heller
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led…
Webinar | Modernizing IT to Improve Employee Engagement & Experiences
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn…
Webinar | See IT Service Management in Action
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause…
Webinar | ServiceNow Success Story Featuring Integration Partners
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in…
Webinar | Evaluating ServiceNow and the Resources That Can Help You
22 MIN | Are you considering ServiceNow? Or, maybe you’ve already discovered the power of the platform and are ready…
Webinar | Accelerating CMDB with the Crossfuze Quickfuze Suite
55 MIN | Don’t risk months of designing your Configuration Management Database (CMDB) strategy from scratch with no assurances. If…
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships,…
Webinar | Service Portal Quickfuze Application
35 MIN | The final piece in driving adoption of Service Management is an engaging end-user portal. Join this on-demand…
Webinar | Change Management Quickfuze Application
46 MIN | Bringing order to the challenging world of change isn’t easy when your Change Management system has poor…
Webinar | Service Catalog Quickfuze Application
23 MIN | Discover how you can achieve greater speed and agility with ServiceNow Service Catalog. Have you KISSed your…
Webinar | Project Portfolio Management Quickfuze Application
57 MIN | Discover how you can achieve greater speed and agility with ServiceNow PPM.
Webinar | Customer Service Management Quickfuze Application
54 MIN | Discover how you can achieve greater speed and agility with ServiceNow CSM. How do these numbers impact…
Webinar | Asset Management Quickfuze Application
51 MIN | Join Crossfuze’s Shawn Willson and Jacob Andersen, the first integration implementation specialist at ServiceNow, and discover how…
Webinar | CMDB Quickfuze Application
60 MIN | Don’t risk months of designing your Configuration Management Database (CMDB) strategy from scratch with no assurances. If…
Webinar | Top 10 Competencies of the Modern IT Leader by Martha Heller
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list…
Webinar | 8 Ways to Optimize Your Journey to PMO Maturity
49 MIN | The journey to PMO maturity requires a carefully calibrated strategy and precision in execution. As much as…
Webinar | Crossfuze Integrations
58 MIN | Save time and drive value from our pre-packaged integrations connecting ServiceNow with SalesForce, JIRA, and Microsoft TFS.…
Webinar | Organizational Change Management & ServiceNow
60 MIN | What does it mean to be a ServiceNow Champion? Our special guest from ServiceNow, Bimala Tullock, is…
Webinar | Enterprise Service Management Vision & Business Case
37 MIN | How confident is your C-Suite and stakeholders in the alignment between your ServiceNow/ESM strategy and their growth…
Webinar | How to Achieve ServiceNow Roadmap Success
53 MIN | Steven will be walking you through the tactical steps that are critical to creating, executing on, and…