Webinar | The Long Game of Operational Resilience in Financial Services
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial…
More
Webinar | Strategic Leaders Take on 2022: Transforming Work for Today’s World
Join Crossfuze CEO Chris Howard for this one-of-a-kind conversation on how leaders can scale up the pivot and forge ahead…
Webinar | Restore, Evolve, and Transform the University Experience
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons…
Webinar | ServiceNow Rome: What Managers Need to Know
With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging…
Video | Friday Fast Fifteen: The Rise of ESM
In this Friday Fast Fifteen, host Kim Funk and David Stevenson, Practice Director, ITx here at Crossfuze talk about the…
Video | Friday Fast Fifteen: Psychology and Technology in the Workplace
What do leaders need to cultivate a productive and creative workplace? Ollie Nowak, Crossfuze UK Account Manager and author of…
Video | Friday Fast Fifteen: Knowledge 21 Recap
Join Kim Funk, Matt Duntsch, and Jeslyn Carlson for their highlights of ServiceNow’s online conference, Knowledge 21!
Video | Friday Fast Fifteen: ServiceNow CSM in Higher Education
Join Kim Funk and Thomas Hunt for a discussion on how ServiceNow Customer Service Management has transformed the higher education…
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders…
Video | Friday Fast Fifteen: Creating a Vision and Plan for Effective Organizational Change Management
Strike a balance by articulating your vision and backing it with practical processes and steps. In our latest Friday Fast…
Video | Friday Fast Fifteen: Microsoft Managed 365
With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In…
Video | ServiceNow Partner Selection
Crossfuze’s Karin Glazier talks with UDG Healthcare’s Jeremy Heaven on their process with choosing a ServiceNow Partner.
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and…
Video | Friday Fast Fifteen – Change is here to stay: What does the new Service Desk look like?
18 MIN | In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk,…
Webinar | Strengthening Operational Resilience in Banking
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in…
Video | Friday Fast Fifteen – Using ServiceNow Data to Uncover Opportunities
19 MIN | ServiceNow is not a small investment, and organizations need to get every ounce of return on that…
Video | Friday Fast Fifteen – What to Know About ServiceNow’s Safe Workplace Apps
14 MIN | ServiceNow’s new Safe Workplace Apps are designed to help organizations ensure the safety of their employees, both…
Video | Friday Fast Fifteen – Addressing Operational Complexity with BPO
9 MIN | As business processes become more and more complex, organizations require more sophisticated solutions for managing those processes.…
Video | Friday Fast Fifteen – Asset Management in a Work-From-Anywhere World
16 MIN | For this week’s Friday Fast Fifteen, Kaitlyn Frank and Joel Gyolai discuss how Asset Management can benefit…
Video | Friday Fast Fifteen – How to Reimagine, Realign, and Recreate Your Strategic Roadmap
20 MIN | As we approach the midpoint of 2020, it’s clear that the roadmaps we had in mind back…
Video | Friday Fast Fifteen – Building an Effortless Service Desk Experience on ServiceNow
17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s…
Webinar | Elite Group – A ServiceNow CSM Success Story
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
Webinar | Managing the Data Privacy Challenge with Privacy Hub
46 MIN | Join Ash Townsend from Crossfuze and David Silsby from Wrangu for a digital demonstration of Privacy Hub…
Video | Friday Fast Fifteen – What is Crossfuze MangedNow?
8 MIN | Join Crossfuze’s Ashley Haglin and Kaitlyn Frank for a quick discussion of Crossfuze ManagedNow, what it is,…
Webinar | Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges Q&A Included
42 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
Webinar | Practical Use Cases for Applying ServiceNow to Meet Current and Future Challenges
35 MIN | Join Crossfuze’s CMO John Ryan and Mark Brownschidle, VP of Solution Consulting, as they outline the new…
Video | Friday Fast Fifteen – What’s New For CSM in ServiceNow Orlando
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release…
Video | Friday Fast Fifteen – Whats Next After Covid?
19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the…
Video | Friday Fast Fifteen – ServiceNow’s Emergency Response Apps
14 MIN | Learn about ServiceNow’s Emergency Response Apps created in response to the COVID-19 outbreak to help organizations better…
Video | Friday Fast Fifteen – Microsoft Teams for Remote Workforce Enablement
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has…
Video | Friday Fast Fifteen – ServiceNow Orlando Release Overview
15 MIN | Introducing a new Crossfuze series: Friday Fast 15! Tune in once a week for a quick, 15…
Webinar | CSM in the Real World
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To…
Video | Shutterfly CIO Michael Robinson Talks ServiceNow
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO…
Webinar | What It Means to Be a Transformational IT Leader with Martha Heller
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led…
Webinar | Modernizing IT to Improve Employee Engagement & Experiences
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn…
Webinar | See IT Service Management in Action
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause…
Webinar | ServiceNow Success Story Featuring Integration Partners
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in…
Webinar | Evaluating ServiceNow and the Resources That Can Help You
22 MIN | Are you considering ServiceNow? Or, maybe you’ve already discovered the power of the platform and are ready…
Webinar | Accelerating CMDB with the Crossfuze Quickfuze Suite
55 MIN | Don’t risk months of designing your Configuration Management Database (CMDB) strategy from scratch with no assurances. If…
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships,…
Webinar | Service Portal Quickfuze Application
35 MIN | The final piece in driving adoption of Service Management is an engaging end-user portal. Join this on-demand…
Webinar | Change Management Quickfuze Application
46 MIN | Bringing order to the challenging world of change isn’t easy when your Change Management system has poor…
Webinar | Service Catalog Quickfuze Application
23 MIN | Discover how you can achieve greater speed and agility with ServiceNow Service Catalog. Have you KISSed your…
Webinar | Project Portfolio Management Quickfuze Application
57 MIN | Discover how you can achieve greater speed and agility with ServiceNow PPM.
Webinar | Customer Service Management Quickfuze Application
54 MIN | Discover how you can achieve greater speed and agility with ServiceNow CSM. How do these numbers impact…
Webinar | Asset Management Quickfuze Application
51 MIN | Join Crossfuze’s Shawn Willson and Jacob Andersen, the first integration implementation specialist at ServiceNow, and discover how…
Webinar | CMDB Quickfuze Application
60 MIN | Don’t risk months of designing your Configuration Management Database (CMDB) strategy from scratch with no assurances. If…
Webinar | Top 10 Competencies of the Modern IT Leader by Martha Heller
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list…
Webinar | 8 Ways to Optimize Your Journey to PMO Maturity
49 MIN | The journey to PMO maturity requires a carefully calibrated strategy and precision in execution. As much as…
Webinar | Crossfuze Integrations
58 MIN | Save time and drive value from our pre-packaged integrations connecting ServiceNow with SalesForce, JIRA, and Microsoft TFS.…
Webinar | Organizational Change Management & ServiceNow
60 MIN | What does it mean to be a ServiceNow Champion? Our special guest from ServiceNow, Bimala Tullock, is…
Webinar | Enterprise Service Management Vision & Business Case
37 MIN | How confident is your C-Suite and stakeholders in the alignment between your ServiceNow/ESM strategy and their growth…
Webinar | How to Achieve ServiceNow Roadmap Success
53 MIN | Steven will be walking you through the tactical steps that are critical to creating, executing on, and…
