White Paper | The David and Lucile Packard Foundation: The Connected Anywhere Operation Journey
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David…
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Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it…
Video | ServiceNow Partner Selection
Crossfuze’s Karin Glazier talks with UDG Healthcare’s Jeremy Heaven on their process with choosing a ServiceNow Partner.
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and…
Case Study | Medical Equipment Company Accelerates Digital Transformation with Crossfuze ManagedNow
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed,…
Case Study | Insurance Company Reimplements ServiceNow with Resounding Success via a Codelivery Partnership
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the…
Case Study | Mid-sized Law Firm Uses Rapid ServiceNow Rollout to Catch Up to It’s Competition
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast.…
Case Study: Fifty IT Setups. Three ServiceNow Instances. One Company.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance…
Case Study | How Crossfuze and ServiceNow Helped a Financial Services Organization Integrate Three Departments After a Merger and Tackle the Future
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including…
Case Study | Public Transit Agency Enhances SecOps with Crossfuze Advisory Services
A public transit agency in the northwestern United States faces a high level of scrutiny regarding security.
Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to…
Case Study | How Servicenow Removed Barriers to Cx Excellence by Becoming Elite Group’s Enterprise-wide Platform
As Elite Group expanded through business acquisitions, those businesses brought with them different systems for collecting data. With several disparate…
How a Large Insurance Company Multiplied Their ServiceNow ROI After Partnering with Crossfuze
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based,…
Case Study | Akin Gump Customizes ServiceNow to Maximize Its Value and Utility
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already…
How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do…
How a University Leveraged ServiceNow to Go Remote
Download this case study and learn how we helped a University Leverage ServiceNow to go remote.
Webinar | Elite Group – A ServiceNow CSM Success Story
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
Case Study | Overnight Service Desk Success
A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge:…
Case Study | ServiceNow CSM Success – Focus Brands
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution…
Case Study | Corgan “Ups” Their Game with Crossfuze Managed Now
Learn how world-renowned architecture firm Corgan got up and running on ServiceNow with Smart Launch and found a close partnership…
Video | Shutterfly CIO Michael Robinson Talks ServiceNow
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO…
Testimonial | Rick Baker and Cary Barbin, Gallaudet University
6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led…
Case Study | Law Firm Embraces SaaS Solution for App Consolidation
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system…
Case Study | Law Firm Achieves ServiceNow ROI with Crossfuze
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The…
Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in…
Case Study | Voxai – Delivery Better Customer Service
Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when…
Testimonial | Carey Deaton, Community Health Choice
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks…
Testimonial | Nathalie Pougno, Ricoh
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative…
Testimonial | Gary Collins, Finastra
5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this…
Testimonial | WOW! Internet, Cable and Phone
4 MIN | WOW, what an amazing ServiceNow success story told by one of WOW! Internet, Cable & Phone’s digital…
Testimonial | Kerry Angel, Macfarlanes
5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients.…
Testimonial | Christi Brown, WASH Multifamily Laundry Systems
6 MIN | Christi Brown grabbed hold of ServiceNow’s value by launching the IT Service Management Suite using Crossfuze’s Smart…
Testimonial | Naresh Samlal, VITAS Healthcare
2 MIN | He created a master game plan with the help from Crossfuze to accelerate the path to reaching…
Testimonial | Logan Dunnaway, Colliers International
6 MIN | Logan Dunnaway is a ServiceNow pro! When joining Colliers, he quickly knew something was wrong with how…
Case Study | Integration Partners – 5-Year ServiceNow Success Story
This case study is an inspiring read for anyone considering ServiceNow or looking to extend the platform’s value throughout the…
Video | Michelle Brockney – Her 5-Year ServiceNow Success Story
4 MIN | “We run our business with ServiceNow” –Michelle Brockney, Director of Business Operations at Integration Partners
Webinar | ServiceNow Success Story Featuring Integration Partners
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in…
Case Study | SUEZ
SUEZ, a leading provider of water and waste recycling services for municipalities and other organizations across North America, desperately needed…
Case Study | Ventura County
The County of Ventura, a populous coastal Southern California county that employs nearly 8,000 workers across three dozen departments and…
Case Study | Leading Household Appliance Manufacturer
A leading manufacturer of household appliances with a global workforce of 93,000 was looking to modernize and streamline its IT…