Webinar | Embracing the Art of the Possible: Building a ServiceNow Roadmap for Long-term Success
Allison, Dan and Dan provided guidance and actionable frameworks for IT leaders to define the value of a comprehensive ServiceNow roadmap.
More
Blog | Getting it Right: Sustainable Growth and Maintenance in the Digital Age
Business leaders share common goals. To grow, to adapt, and to continually improve. It’s a similar experience when embarking on a digital transformation journey. Shifting your thinking to the long…
Blog | Redefining Public Service Experiences with ServiceNow
If you’re curious about how digital transformation for the public sector affects everyone – from everyday citizens to government personnel, you’re in the right place. Let’s explore together the game-changing…
Blog | ServiceNow Vancouver: Our Favorite New CSM Features in the Latest Release
We are thrilled about all the new Customer Service Management (CSM) features in ServiceNow Vancouver. ServiceNow included new updates in this release to optimize both the agent and the customer…
Blog | Top 3 Underrated Use Cases for ServiceNow in the Public Sector
When it comes to public sector applications, few platforms possess the transformative power of ServiceNow. Renowned for streamlining workflow processes and boosting operational efficiencies, ServiceNow is the cornerstone of effective…
Blog | ServiceNow Vancouver: Exploring the Changes to ITSM in ServiceNow’s Vancouver Release
Your journey partner, Crossfuze, has been hard at work exploring the ins and outs of the Vancouver release and we’re ready to guide you through the weeds and right into…
Blog | Embracing the Future of Citizen Services with ServiceNow
The world’s changing pretty fast. As a government agency IT leader, you likely juggle the responsibility of ensuring your department is current, efficient, and user-friendly for the people you serve.…
Blog | Busting Silos and Revolutionizing Work in the Public Sector: The Power of ServiceNow
In an era where leading law firms are rapidly distinguishing themselves with innovative operational strategies, mastering automation is vital to gaining a significant competitive edge. In essence, we’ve reached the…
Case Study | Law Firm Enhances Case Information Management for Better Client Service with ServiceNow App Engine
When one of the leading law firms in the United States first reached out to Crossfuze in 2021, its primary goal was implementing ServiceNow ITSM.
Video | Introduction to ServiceNow ITOM Video Series
In this video series, Crossfuze ITOM Practice Director Robert Bryan sheds light on some of the most impactful aspects of ServiceNow ITOM.
Video | ITSM Pro Video Series
Dive into the wealth of knowledge awaiting you in our instructive video series: ServiceNow ITSM Pro in the NOW Platform.
Blog | The Paralegal, the Law Firm, and the ServiceNow Elite Partner
Hey! Generative AI is big right now. So, just for fun, the team wanted to see what the bots had to say about digital transformation in the law firm. Turns…
Blog | Mastering Digital Transformation: A Summary of the Essential Strategies for Business Success
Digital transformation is hard. So, how do you make it a success? It’s a question asked by countless organisations today, which is why we’re going to address the topic over…
Blog | The Best Law Firms in the World Don’t Outsource, They Out-Automate
In an era where leading law firms are rapidly distinguishing themselves with innovative operational strategies, mastering automation is vital to gaining a significant competitive edge. In essence, we’ve reached the…
Blog | Mastering Digital Transformation: The Importance of Organisational Change Management
As companies around the world look to become more agile and shorten their development cycles, it has become essential for them to effectively prepare and condition their employees to handle…
Blog | Mastering Digital Transformation: The Power of Communicating Small Wins
No matter how well thought-out and strategic a CIO’s initiatives and roadmap, they are completely useless unless the rest of the business is bought into them. Let me explain.
Webinar | Restore, Evolve, and Transform the University Experience
Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from…
Webinar | ServiceNow Expansion – Top Ways to Move Beyond Phase One
Watch this webinar for a casual and informative discussion and you’ll learn what are the most common next steps to take after phase one and why they will expand the…
Webinar | Security and Risk: How to Manage Through Crisis and Build Resilience
Watch this webinar to see how you can operationalize security with digitized playbooks that drive process adherence, optimize the existing SIEM investment and vulnerability scanners, gain efficiencies via automation and…
eBook | Managing the Cyber Risk Conversation with Executive Stakeholders
Managing cyber risk is more crucial than ever. Get this guide written exclusively for CISO’s for strategies on how to evolve from IT leaders to business leaders, arm executive stakeholders…
eBook | 7 Pillars of ServiceNow Success for Transportation and Logistics Leaders
This eBook provides best practices and essential strategies for digitally transforming your transportation and logistics company to create more reliable, cost-effective, customer-friendly operations. You’ll learn how transportation and logistics leaders…
Blog | Get to Pro: 4 Best Practices for the Management of ServiceNow ITSM Pro’s Virtual Agent
One of the most powerful features of ITSM Pro is Virtual Agent, an AI-powered chatbot that provides an intuitive support experience for employees and customers, helping to resolve common requests.…
Blog | Get to Pro: How to Guarantee Excellent Change Management as you Upgrade to ServiceNow ITSM Pro
How can your organization develop an excellent change management strategy to ensure everything goes to plan as you jump into ServiceNow ITSM Pro? Let’s dive into four essential best practices…
Blog | Get to Pro: 4 Ways ServiceNow ITSM Pro Predictive Intelligence Empowers Your Staff with Greater Productivity and Experiences
ServiceNow ITSM Pro offers companies an opportunity to drive greater experiences through Predictive Intelligence, a feature that provides intuitive automation and even more seamless workflows. Let’s explore four specific ways…
Blog | Get to Pro: The Fundamentals of Long-Term ServiceNow ITSM Pro Success
As your organization scales with ITSM, it may be time to look for opportunities to upgrade from the Standard package to Pro.
Blog | The Best New Features from the ServiceNow Tokyo Release
As the workplace continues to shift rapidly in the face of mounting competition and change, business leaders must find ways to differentiate their companies from the crowd. ServiceNow recognizes this…
Blog | Spotlighting Justin Meadows: New ServiceNow Tokyo Platform Analytics Features to Know About
Let’s explore some of the most powerful features associated with one of ServiceNow Tokyo’s new capabilities—Platform Analytics Workspace—as well as how to best utilize them in your own organization.
Case Study | TIP Group
TIP Group are a market leader in the transportation and logistics sector. Hear firsthand how TIP Group leveraged the Crossfuze team of experts to help them reach the next level…
Blog | Revolutionize Your Decision-Making with ServiceNow: How the Platform Empowers Enterprises to Utilize Data Insights
In today’s fast-paced and ever-evolving business landscape, making data-informed decisions is vital for any enterprise seeking to stay ahead of the competition. As businesses collect a multitude of data points…
Blog | Mastering Digital Transformation: Strategic Alignment – Creating Your North Star
Before we delve straight into this series of blog articles, I feel as though I need to begin by answering a not-so-simple question: ‘What is digital transformation?’
Blog| Mastering Digital Transformation: Requirements, Not Features
Technology has become an integral part of our lives, but why do we buy it? The simple answer is: to solve people problems. What do they need? How can we…
Blog | Mastering Digital Transformation: Associating Technology Transformation with Business Outcomes
In today’s rapidly changing business landscape, technology transformation has become a critical factor for success. But throwing money at technology alone, will not guarantee success. In fact, the success rate…
Blog | Maturing Your ServiceNow CMDB Is the First Step into an AI Future
There’s a reason why artificial intelligence (AI) was the showstopper at ServiceNow Knowledge this year: It has emerged as a game-changer for many organizations, offering efficiency and greater revenue for…
Blog | How ServiceNow Improves IT Operations Management in Law Firms
Let’s look at the IT trends in the legal industry today, how ServiceNow is leveraging these trends, and how ServiceNow can help not only IT but the entire law firm.
Blog | 3 Ways the New Legal Secretarial Services App for ServiceNow Helps Law Firms Thrive
With the Legal Secretarial Services app, law firms can overcome modern challenges and optimize their processes to deliver value quickly and with a focus on the client. Here are three…
Blog | What and Why ServiceNow ITOM
Recently I was asked why a customer should care about ServiceNow ITOM and what value can it provide. Simply put, knowledge is power.
Blog | 5 Things You Need to Know to Start Fresh with ServiceNow
Adapting to the rapid rate of technological change is challenging enough. But it’s especially hard if you’re limited by legacy operations or technologies. In fact, nearly 90 percent of businesses…
Blog | Our 5 Favorite Features from the New ServiceNow Utah Release
One of the best things about ServiceNow is how well it improves to address the latest needs across industries, continuously providing the best experiences possible for end users and their…
Webinar | ServiceNow Tokyo Highlights and Use Cases
With the Tokyo release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with…
eBook | 7 Pillars of ServiceNow ITSM Pro Success eBook
This ebook offers essential strategies for implementing and using ServiceNow ITSM Pro at its full value, empowering you to handling change and drive even more success at your organization.
Webinar | ServiceNow in Action: How a Farm Credit Organization Empowers Employees to Delight their Customers
This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the…
Webinar | Strategic Leaders Take on 2022: Transforming Work for Today’s World
In an era of upheaval and uncertainty, business leaders have launched into 2022 facing questions that will define the future of their organizations, while often challenging deeply held beliefs about…
Webinar | Unleash Innovation with Proactive Service Operations
Discover how you can start unleashing innovation with ServiceNow ITSM Pro by joining this webinar, where you will learn from IT Service Management and IT Operations Management experts on how…
eBook | 7 Pillars of ServiceNow Success for Financial Services CIOs
Essential strategies for implementing and using ServiceNow at its full value in order to handle continuous change and streamline processes in the banking industry.
Webinar | The Long Game of Operational Resilience in Financial Services
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial services enterprises. Regulations like the UK operational resilience framework and…
Webinar | Restore, Evolve, and Transform the University Experience
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century…
A Healthy Approach to Service Management Excellence with UDG Group
The Dublin-based international business group which includes UDG Healthcare cited a lack of enterprise scalability, performance, and usability as its primary reasons for IT platform evolution.
eBook | 7 Pillars of Customer Service Management Success for Higher Education Institutions
Written specifically for the IT leader in the Higher Education Space.
Webinar | ServiceNow Rome: What Managers Need to Know
With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with…
Case Study | Integrations Partners Transforms Business Operations Using ServiceNow
When Integration Partners first implemented ServiceNow, the networking technology company took a gamble: The out-of-the-box capabilities of ServiceNow did not match Integration Partners’ long-term vision for what the company wanted…
Case Study | Stephenson Harwood Enhances Change Management with Crossfuze ServiceNow
Crossfuze ManagedNow has allowed the firm to make necessary changes and scale as quickly as possible. It has also given them the support they need to drive digital transformation with…
White Paper | The David and Lucile Packard Foundation: The Connected Anywhere Operation Journey
Is Digital Transformation possible for Non-Profits, NGOs or Government Organizations? Yes! Learn how, from the proven success at the David and Lucile Packard Foundation.
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path…
Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with…
Case Study | How Crossfuze Helped a Retailer Upend Their Perception of ServiceNow
Founded in 1992 and headquartered in Dublin, Ireland, this forecourt retailer has seen substantial growth in 30 years. Today, it employs 11,000 people through 559 sites in 3 countries with…
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the…
Case Study | Medical Equipment Company Accelerates Digital Transformation with Crossfuze ManagedNow
Crossfuze worked hard to prove to this company that it could be much more than just another one-note vendor. Indeed, Crossfuze helped the company to think bigger and bolder about…
Case Study | Insurance Company Reimplements ServiceNow with Resounding Success via a Codelivery Partnership
A global insurance provider with 2,400 employees was not seeing the hoped-for benefits from ServiceNow when Crossfuze first entered the picture. The company had just spent three years and hundreds…
Case Study | Mid-sized Law Firm Uses Rapid ServiceNow Rollout to Catch Up to It’s Competition
When a mid-sized law firm approached Crossfuze about implementing ServiceNow, the question was not if, but when and how fast. This firm of about 1,000 employees desperately needed to replace…
Webinar | Strengthening Operational Resilience in Banking
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce, integrate existing systems,…
Case Study | Adding Value to ServiceNow with a True Partner
Elite Group is an information technology and services company based in Chorley, England, that delivers future-proof communications and IT services. The company aims to make the complex simple so its…
Case Study | Fifty IT Setups. Three ServiceNow Instances. One Company.
With help from Crossfuze’s team, the client was able to streamline their IT workflows and processes into one national instance of ServiceNow ITSM. The client, Crossfuze, and ServiceNow staff worked…
Case Study | How Crossfuze and ServiceNow Helped a Financial Services Organization Integrate Three Departments After a Merger and Tackle the Future
When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.
Case Study | Public Transit Agency Enhances SecOps with Crossfuze Advisory Services
A public transit agency in the northwestern United States faces a high level of scrutiny regarding security.
Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service
A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as…
Case Study | How a Large Insurance Company Multiplied Their ServiceNow ROI After Partnering with Crossfuze
Throughout these rapid changes—and the plans to continue expanding—the client needed a partner with whom they could establish a value-based, strategic, forward-thinking relationship. It was important, the VP determined, to…
Case Study | Law Firm Customizes ServiceNow Its Value and Utility
When Akin Gump Strauss Hauer & Feld LLP first connected with Crossfuze, the global law firm based in London already had a very clear vision about how to roll out…
Case Study | How Crossfuze Helped a Bank Create a Secure and Auditable Workflow Solution in the Cloud
The bank’s fulfillment team needed a way to handle large amounts of sensitive Personally Identifiable Information (PII) daily—and to do so easily and securely. As a bank that does business…
Case Study | How a University Leveraged ServiceNow to Go Remote
Download this case study and learn how we helped a University Leverage ServiceNow to go remote.
eBook | ServiceNow Onboarding Success
This highly interactive workbook will position you for early and often platform wins. Dive in and start building your ServiceNow foundation for success using the workbook’s advice, tips, and dynamic…
Case Study | ServiceNow CSM Success – Focus Brands
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They…
eBook | 10 Pillars of CSM Success
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
Video | ServiceNow Success with Shutterfly
25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at…
eBook | 2 Pillars of IT Success for the Law Firm CIO
Digital transformation isn’t just a trendy buzzword; we live in a digital era, and law firms are no exception. To help the law firm CIO meet the increasing demands of…
Webinar | What It Means to Be a Transformational IT Leader with Martha Heller
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with…
Case Study | Rick Baker and Cary Barbin, Gallaudet University
6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break -…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved…
Case Study | Law Firm Embraces ServiceNow’s Potential to Consolidate Multiple Business Apps
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow…
Case Study | Law Firm Achieves Miraculous Turnaround For Its Underperforming ServiceNow Investment
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they…
Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide…
Testimonial | Carey Deaton, Community Health Choice
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing…
Testimonial | Nathalie Pougno, Ricoh
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative video. Ricoh has delivered win after win using Crossfuze. Today,…
Testimonial | Gary Collins, Finastra
5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this informative video. Onboarding ServiceNow has never been so easy since…
Testimonial | WOW! Internet, Cable and Phone
4 MIN | WOW, what an amazing ServiceNow success story told by one of WOW! Internet, Cable & Phone’s digital transformation leaders, Eric Riemer. Watch this video to learn how…
Testimonial | Kerry Angel, Macfarlanes
5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will…
eBook | 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins
The 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins is a practical, how-to guidebook for developing and using OCM strategies to achieve lasting digital transformation. Readers will learn…
Webinar | See IT Service Management in Action
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause to remediation with the ServiceNow ITSM solution.
Webinar | How Integration Partners Improved the Customer Experience Using ServiceNow
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what…
eBook | 10 Pillars of Digital Transformation for Non-IT Leader
Essential strategies for streamlining business services and driving bottom-line value across your enterprise.
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix…
Webinar | Top 10 Competencies of the Modern IT Leader by Martha Heller
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list ever written. While these attributes continue to be important, in…
eBook | 10 Pillars of ServiceNow Success for CIOs
Unlock the secrets of platform success from over 500 ServiceNow implementations by reading the 10 Pillars of ServiceNow Success for CIOs eBook. Join the hundreds of readers who have used…