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IT leaders (like you) at commercial banks (like yours) are facing mounting pressures to deliver highly intuitive, secure, and personalized services. According to Boston Consulting Group, financial institutions that digitize customer journeys can increase revenues by up to 20% and reduce costs by up to 25%. With this in mind, IT has no choice but to rethink how low-value work gets done so that they can shift their undivided attention to deeper thinking around innovating the customer journey.

We’ve helped banks around the world use ServiceNow to automate how work gets done, and we’re confident that we can do the same for you.

Transforming from a traditional IT Department to an Innovation Center takes guts, strategic planning, and the right tools and team to see your vision through to achievement. Crossfuze is here to help.

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The 2020 Technology Survey for U.S. Commercial
Banks Benchmark Report

This newly released study from an independent research firm reveals the state of IT for Commercial Banking. With input from 100 IT leaders from commercial banks across the U.S., discover the biggest roadblocks these leaders foresee in 2020, and their priorities in overcoming them.

Growth Challenges in 2020, eBook, IT Banking, Crossfuze
What it Means to Be a Transformation IT Leader Webinar - Crossfuze

GET THE ON-DEMAND WEBINAR

Martha Heller on What it Means to Be a Transformational IT Leader

Designed especially for IT leaders, Martha Heller inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Plus, Crossfuze CMO, John Ryan will share findings from the 2020 Technology Survey for U.S. Commercial Banks Benchmark Report.

Resources For You:

The Four Pillars of Digital Transformation in Banking Blog - Crossfuze

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The Four Pillars of Digital Transformation in Banking

Digital transformation is about more than just providing online and mobile functionality. Traditional banking providers need to combine digital speed and convenience with human interactions that are both thoughtful and caring at crucial moments in the customer journey.

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The State of the Banking Industry and 2020 Outlook, ebook, Crossfuze

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ServiceNow Onboarding Success Workbook

According to Salesforce Research, “76% of IT leaders in banking believe IT is entering a new era driven by customer expectations.” As we look forward to 2020, modernizing and upskilling will be two challenges banks will need to find solutions for.

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The Transformative Power of Automation in Banking Blog - Crossfuze

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The Transformative Power of Automation in Banking

A second wave of automation in banking will increase capacity and free employees to focus on higher-value projects. To capture the opportunity, banks must take a strategic, rather than tactical, approach.

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Choosing a Digital Strategy for Commercial Banking Blog - Crossfuze

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Choosing a Digital Strategy for Commercial Banking

In a survey by Deloitte, one-third of bank customers “said they would be open to using branches more if banks offered certain digital capabilities that would enhance convenience.”

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Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs Blog - Crossfuze

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Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs

The past decade has seen upheaval, as banks that came out of the Great Recession on shaky ground were immediately met with a growing army of disruptors getting in between them and their customers.

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Our Top Cloud Services for Commercial Banking Blog - Crossfuze

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Our Top Cloud Services for Commercial Banking

While other industries have raced ahead in their digital transformation efforts, the banking industry has lagged behind. Whatever the reason for this lag has been, there is good news: Today, banks are generally receptive to cloud-based core banking, with 29 percent saying they would consider it, according to a survey from the American Bankers Association.

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How IT Automation Improves Banks Customer Service and Bottom Line Blog - Crossfuze

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How IT Automation Improves Banks’ Customer Service and Bottom Line

In a 2018 report, Capgemini Digital Transformation Institute listed the top objectives organizations hope to achieve through their automation strategies. Three of the top objectives were cost savings (52 percent of organizations), customer satisfaction (55 percent), and revenue growth (45 percent).

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How the Cloud Is Shaking Up Core Banking Blog - Crossfuze

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How the Cloud Is Shaking Up Core Banking

Opinions among bankers are split as to whether they would consider cloud-based core banking. A study from the American Bankers Association found that 29 percent of bankers said they would consider it, 50 percent said they were unsure, and 21 percent said they would not consider it.

Read Blog

What it Means to Be a Transformational IT Leader On-Demand Webinar - Crossfuze

ON-DEMAND WEBINAR

Martha Heller on What it Means to Be a Transformational IT Leader

Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation.

Watch Webinar

As the #1 ServiceNow Partner for Commercial Banks, we’ve helped modernize many of the top names in banking such as:

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And many more!

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