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In this short training video, Ollie Nowak from our AI Practice at Crossfuze breaks down the three types of workflows you need to understand in today’s AI-driven world.
With simple examples and analogies, you’ll walk away understanding:
- How each type of workflow works
- When and where to use them in your business
- Why agentic workflows are powerful - but not always the right fit
Whether you’re a ServiceNow Platform Owner, or just curious about AI, this video will bring clarity to the confusion and help you make smarter decisions about how and where to apply AI in your workflows.
About the host:

I love to strategise and problem-solve. I have a passion for getting to the heart of the problems and plotting the most effective route out of them. The ServiceNow platform offers multiple routes out of various problems using efficiency and productivity driven growth as the bedrock for continuous innovation in the future. I also thrive on human interaction, identifying the real drivers and motivations behind a person's decision-making. My role offers a perfect blend of these various elements.