SERVICENOW SOLUTIONS - CROSSFUZE EXPERTISE

Artificial Intelligence - AI at Crossfuze

At Crossfuze, we are passionate that Artificial Intelligence (AI) must be a strategic enabler that drives meaningful business outcomes. AI is not just about automation—it is about creating scalable, measurable solutions that enhance efficiency, improve decision-making, and unlock new opportunities for innovation.

Our role is to guide organisations through their AI journey, ensuring that every step—from inception to optimisation—is built on scalable, strategic, and measurable foundations.
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How can Crossfuze support you through your AI Journey?​

AI Compass

Determine intended outcomes & inputs required​

Determine strategic outcomes for AI investment​
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Review existing deployment & supporting data​
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Document AI specific strategy & roadmap with clear dependencies​

AI Transformational Readiness​

Gather requirements and set a clear direction for AI transformation​

Implement prioritised prerequisite enhancements​
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Define framework for value realisation and associated metrics​
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Plan & define governance principles and OCM practices​

Implement

Implement strategically-aligned AI solutions​

Implement AI Solutions​

Implement OCM practices that support the change
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​Provide ongoing support post-implementation ​

AI Operate​

Support, Expand and Optimise​

Monitor performance, usage & benefit realisation​

Qualify & adapt the roadmap to align to the strategic direction​

Identify and implement additional use cases​

AI AT CROSSFUZE

AI Compass

Focused on helping customers strategically adopt AI functionality based on their current maturity and the strategic outcomes they are looking for from the ServiceNow platform.​

Crossfuze experts will:
  • Align with you on your expected outcomes and associated business objectives ​
  • Provide clarity around your AI readiness and share recommended actions​
Outcomes:
  • Understand where to start your AI Journey with a set of prioritised, focused use cases
  • Understand what foundations are required to maximise the potential of AI functionality
  • Make confident choices based on a clear understanding of dependencies for AI solutions
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AI AT CROSSFUZE

AI Transformational Readiness​

A tailored offering helping you set a clear direction for your AI transformation. These structured activities help you document and prioritise your requirements, define an operational governance structure for AI, & plan the business change activities needed to make your transformation a success.

This offering is intended to:​
  • Convert requirements into actionable user stories​
  • Assess operational & business needs required to accommodate and maintain the changes brought by the AI solutions​
Outcomes:
  • Well-defined & executable requirements that de-risks your subsequent implementation
  • Clarity on the roles, technical standards, & skills required to support AI solutions on the platform
  • A clear Organisational Change Management Strategy to facilitate effective adoption of AI.
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AI AT CROSSFUZE

AI Implement Phase​

A tailored offering helping you implement AI solutions on your platform.​This offering is intended to:​
  • Implement strategically-aligned AI solutions​
  • Deliver the Training & Training Material needed to support the associated business change ​
  • Gather & Document the Adoption Metrics that will track how well the AI solutions have been adopted by the user base​
Outcomes:
  • Highest priority AI Solutions live in production
  • Admins are self-sufficient tuning & maintaining implemented AI functionality
  • Confidence that you’ve managed the business change to maximise adoption.
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AI AT CROSSFUZE

AI Operate Phase​

Business Priorities & AI solutions are ever-changing. Even once you are live, you will need to operate in a way that allows you to consistently adapt to the changing business & technological landscape.​Our Success Package helps you:​
  • Maintain a consistent feedback loop into the strategy and roadmap that plots the course ahead
  • Identify further opportunities for expansion keeping governance & OCM best practices front and centre
  • Stay on top of your backlog of enhancements to ensure your AI solutions deliver their intended outcomes
Outcomes:
  • Maintain alignment to strategic objectives to ensure long-term success​
  • Exploration of new use cases that expand AI into new areas of the business
  • Continuous improvement of existing use cases in production
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We are an industry-recognized ServiceNow Elite Partner built to guide you through every stage of your journey with the ServiceNow platform.

Whether you are new to ServiceNow or an existing ServiceNow customer, Crossfuze has you covered.
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Whatever stage of the journey you're at with ServiceNow, Crossfuze has you covered.

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We are an industry-recognized ServiceNow Elite Partner trusted by CIOs and Digital Transformation leaders across the world.

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