SERVICENOW SOLUTIONS - CROSSFUZE EXPERTISE

ServiceNow ITOM:
IT Operations Management

ServiceNow ITOM is a powerful, streamlined solution to help you enhance visibility, improve availability, increase agility, and even manage hybrid clouds. ITOM is a comprehensive solution that facilitates the increasing demands on your IT infrastructure.

Elimate service outages and manage cloud sprawl with ServiceNow ITOM solutions.

Trusted by CIOs & Digital Transformation leaders across the world

SERVICENOW ITOM

What is ITOM?

IT Operations Management (ITOM) includes services, processes, and best practices for IT operations availability, efficiency and performance.

Through ITOM, organizations reduce infrastructure spending, improve existing resource utilization and reduce risks due to human error.
  • Improves IT service consistency and reliability
  • Automates processes through AI and machine learning
  • Proactively identifies and resolve problems
  • Right-sizes IT resources in lockstep with real-time usage demands
  • Reduce event noise by 99%
  • Automatically enforce good governance and ensure compliance to business policies
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SERVICENOW ITOM

Why do businesses need ITOM?

The rise of the cloud, artificial intelligence (AI), the Internet of Things (IoT), and edge services render the traditional role of IT infrastructure obsolete. And the exponential increase in remote and hybrid work highlights the urgent need for digital transformation.

Successful IT infrastructure and operations leaders will evolve to provide agile infrastructure and know how the services and processes they manage support and enable the organization’s overall business strategy.
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48% of employees will continue to work from home.
15% of enterprise applications will run in a container environment by 2024.
Accelerating public cloud usage and evolving DevOps strategy and the relationship with IT.
A continued shift in focus to software, agility and experience as organizations continue to become more digital.
23% CAGR (Compound Annual Growth Rate) in total software application workloads and containers instances through 2023.
60% of organizations using automation to deploy new computer resources, reduce deployment time and deliver greater agility by 2025.

The Crossfuze approach to ServiceNow ITOM

Our seasoned team of ITOM experts help you plan and execute your roadmap to automate and elimate disparate tools. When your services map to the underlying ifrastructure, your team has the details they need to pinpoint the root cause of the problem and immediately take action.

Assessment

We start with an assessment of your current processes, tools and people to identity gaps and opportunities for improvement. From there, we assemble a strategy team to mature configuration management.

Visibility

The insights gathered during our initial assessment give all stakeholders visibility into operations and enable teams to get to the root cause of issues quicker and identify impact of changes using automation.

Health

As you scale operations with ServiceNow ITOM and integrate monitoring solutions with a single system of record, your processes change from being reactive to proactive. Machine Learning and AI automate manual activities and give your teams time to focus on more meaningful work.

Optimization

Reduce the impact of outages on the business by automating remediation and leveraging ServiceNow’s system of action on the Now Platform with automated resolutions that reduce the need for human intervention when problems arise.

What the Crossfuze ITOM solution includes

What customers are saying about Crossfuze.

Crossfuze has been awarded the ITOM Workflow Product Line Achievement from ServiceNow
Crossfuze has more than 100 successful ServiceNow ITOM implementations
The Crossfuze team has 30 ServiceNow ITOM certifications
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We are an industry-recognized ServiceNow Elite Partner built to guide you through every stage of your journey with the ServiceNow platform.

Whether you are new to ServiceNow or an existing ServiceNow customer, Crossfuze has you covered.

Whatever stage of the journey you're at with ServiceNow, Crossfuze has you covered.