Customer success stories

How Crossfuze helped a bank create a secure and auditable workflow solution in the cloud.

Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when serving those businesses. To do this, they needed a comprehensive, extensible solution that provided good management visibility and was easy for their customers to use.

How Crossfuze and ServiceNow helped a financial services organization integrate three departments after a merger and tackle the future. When three farm credit cooperatives came together in 2017, leaders had to choose one direction for the new financial institution—including one direction for IT.

By partnering with Crossfuze, TIP Group was able to overcome its digital transformation challenges and achieve significant benefits, positioning the organization for continued success in the transportation and logistics sector.

Medical equipment company accelerates digital transformation with Crossfuze ManagedNow

The county trusted Crossfuze to navigate the requirements of working with a public-sector agency, to ensure the project would be delivered within budget, and to meet the county’s mission-critical deadline for full project implementation.

SUEZ, a leading provider of water and waste recycling services for municipalities and other organizations across North America, desperately needed to revamp and modernize its aging, decentralized IT service delivery systems.

Public Transit Agency enhances SecOps with Crossfuze Advisory Services. Implementing SecOps is a journey, and Crossfuze and the agency worked as partners to arrive at the perfect destination.

Crossfuze was brought to rapidly and systematically transform how the company imports and verifies the quality of all of its ITAM vendor data.

Overnight Service Desk success. A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests.

Insurance company reimplements ServiceNow with resounding success via a co-delivery partnership

ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service

How a University leveraged the Crossfuze expertise of ServiceNow to go remote

Streamlining Operations and Optimizing Security Operations with CMDB and ServiceNow ITOM

Using ServiceNow, Crossfuze helps Latham & Watkins deliver enterprise-wide service that supports its “follow-the-sun” model

How Crossfuze helped a retailer upend their perception of ServiceNow

Law Firm enhances Case Information Management for better client service with ServiceNow App Engine

Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model, using ServiceNow Customer Service Management (CSM).

Mid-sized law firm uses rapid ServiceNow rollout to catch up to its competition

Crossfuze ManagedNow has allowed the firm to make necessary changes and scale as quickly as possible. It has also given them the support they need to drive digital transformation with ServiceNow and provide a seamless experience for their end users.