CROSSFUZE SERVICES

SMART offerings.

  • STRATEGIC
  • MARKET-TESTED
  • AFFORDABLE
  • RAPID DEPLOYMENT
  • TRANSPARENT

Trusted by CIOs & Digital Transformation leaders across the world

SMART Offerings solves the growing problem of unrealized value...

Digital Transformation

74% FAIL

$3 trillion has been invested in Digital Transformation in the last three years. Only 26% has delivered on its ROI.​

An IDC Perspective: Driving the Right Conversation with the CxO in 2021 and Beyond​

Large IT Projects

92% FAIL

92% of large IT projects exceed budget, surpass the initial timeline, or both. ​

Flyvbjerg, Brent, How Big Things Get Done, 2024​

OK, so why choose SMART offerings?

You don't want to go back to the bank.

Many clients prefer a fixed-bid & fixed scope engagement to avoid scope creep and projects delays​

You don't want to overly customize.

Staying OOTB with a prescriptive approach lays the groundwork for simpler maintenance, upgrades, and future innovation..​

You need to prove the value of ServiceNow.

Capture ROI, measure results, and compile lessons learned from one project before making future investments in another.

SMART LAUNCH

Fast, Easy, and On-Budget Implementation.

Lay the groundwork for success with an expert-led ServiceNow implementation done fast, on budget, and with no technical debt.

Our best-in-class, battle tested solution empowers organizations to take control and leap ahead to go-live with an accelerated timeline.
  • Rapid ROI
  • No technical debt
  • Real-time status updates
  • A future-ready foundation
  • Robust documentation
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SMART Offerings for smart clients.

SERVICENOW IT SERVICE MANAGEMENT

SMART ITSM

4 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • Employee Center
  • Service Catalog
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • CMDB-Lite
  • Service Ops Workspace
  • Mobile App
SERVICENOW IT SERVICE MANAGEMENT

SMART ITSM PRO

6 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • Performance Analytics
  • Predictive Intelligence
  • Virtual Agent
  • Continuous Improvement
  • Optional Integrations
SERVICENOW IT OPERATIONS MANAGEMENT

SMART OPS (ITSM + ITOM)

10 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • Employee Center
  • Service Catalog
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • CMDB-Lite
  • Service Ops Workspace
  • Mobile App
  • ITOM Discovery
  • CSDM
SERVICENOW IT OPERATIONS MANAGEMENT

SMART OPS ADD-ONS

10 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt

SMART OPS +

  • Performance Analytics
  • Predictive Intelligence
  • Virtual Agent
  • Continuous Improvement
  • Now Assist
SERVICENOW SOFTWARE ASSET MANAGEMENT

SMART SAM

4 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • SAM Platform Setup
  • SCCM / Discovery Sources
  • Discovery Normalization
  • User & Device Allocations
  • Software Usage
  • Reconciliation
  • Reclamation
  • Dashboards & Reporting
SERVICENOW HARDWARE ASSET MANAGEMENT

SMART HAM

4 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • HAM Platform Setup
  • Data Verification
  • Stock Rooms
  • Asset Audits
  • Product & Asset Mgmt
  • Asset Lifecycle
  • Asset Workspace
  • Notifications & Reporting
SERVICENOW STRATEGIC PORTFOLIO MANAGEMENT

SMART SPM

4 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • SPM Platform Setup
  • Innovation Management
  • Demand Management
  • Resource Management
  • Project Management
  • Timesheet Management
SERVICENOW CUSTOMER SERVICE MANAGEMENT

SMART CSM

10 weeks to go-live
Fixed implementation fee
Training plan & materials
ZERO technical debt
  • CSM Initial Platform Setup
  • Customer Self-Service
  • Agent Workspace
  • Customer Data Management
  • Case Management

What customers are saying about Crossfuze.

CUSTOMER SUCCESS STORIES

How we've helped our customers on their journey with ServiceNow.

Discover how we've helped customers with their ServiceNow challenges, no matter what stage of the journey they're at.
View all Case Studies

Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when serving those businesses. To do this, they needed a comprehensive, extensible solution that provided good management visibility and was easy for their customers to use.

Read their story

Crossfuze ManagedNow has allowed the firm to make necessary changes and scale as quickly as possible. It has also given them the support they need to drive digital transformation with ServiceNow and provide a seamless experience for their end users.

Read their story

Speak to us today.

We are an industry-recognized ServiceNow Elite Partner built to guide you through every stage of your journey with the ServiceNow platform.

Whether you are new to ServiceNow or an existing ServiceNow customer, Crossfuze has you covered.

Whatever stage of the journey you're at with ServiceNow, Crossfuze has you covered.