Webinar | Embracing the Art of the Possible: Building a ServiceNow Roadmap for Long-term Success
Allison, Dan and Dan provided guidance and actionable frameworks for IT leaders to define the value of a comprehensive ServiceNow roadmap.
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Webinar | Restore, Evolve, and Transform the University Experience
Discover what this means for your institution during this 1-hour webinar designed for leaders in Higher Ed. Led by a team of Education Industry and Customer Service Management experts from…
Webinar | ServiceNow Expansion – Top Ways to Move Beyond Phase One
Watch this webinar for a casual and informative discussion and you’ll learn what are the most common next steps to take after phase one and why they will expand the…
Webinar | Security and Risk: How to Manage Through Crisis and Build Resilience
Watch this webinar to see how you can operationalize security with digitized playbooks that drive process adherence, optimize the existing SIEM investment and vulnerability scanners, gain efficiencies via automation and…
Webinar | ServiceNow Tokyo Highlights and Use Cases
With the Tokyo release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with…
Webinar | ServiceNow in Action: How a Farm Credit Organization Empowers Employees to Delight their Customers
This engaging discussion will shed light on the realities of putting ServiceNow to work, from crystalizing a long-term vision to getting the right people and processes in place, and the…
Webinar | Strategic Leaders Take on 2022: Transforming Work for Today’s World
In an era of upheaval and uncertainty, business leaders have launched into 2022 facing questions that will define the future of their organizations, while often challenging deeply held beliefs about…
Webinar | Unleash Innovation with Proactive Service Operations
Discover how you can start unleashing innovation with ServiceNow ITSM Pro by joining this webinar, where you will learn from IT Service Management and IT Operations Management experts on how…
Webinar | The Long Game of Operational Resilience in Financial Services
The rise in regulatory focus occurring alongside the increased demand for an exceptional customer experience presents new challenges for financial services enterprises. Regulations like the UK operational resilience framework and…
Webinar | Restore, Evolve, and Transform the University Experience
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons learned in order to meet the needs of the 21st-century…
Webinar | ServiceNow Rome: What Managers Need to Know
With the Rome release, organizations using ServiceNow are even more empowered to deliver digital workflows that create connected and engaging experiences, fuel business agility and resilience, and scale innovation with…
Webinar | Managing IT Service Delivery in an “Anywhere Operations” World
Implementing a modern ITSM solution like ServiceNow is only the first step towards producing tangible business outcomes for business leaders and employees alike. But in today’s precarious environment, the path…
Webinar | One Savings Bank & ServiceNow ITOM: Modernizing operations and making faster, smarter decisions
With little room for unnecessary noise and disconnected systems that impair business decision-making, companies must be ready to quickly and intelligently respond to service disruptions that could negatively impact the…
Webinar | Strengthening Operational Resilience in Banking
57 MIN | To maintain operational resilience during unprecedented times, IT has had to think fast about using technology in creative ways to support a virtual workforce, integrate existing systems,…
Webinar | What It Means to Be a Transformational IT Leader with Martha Heller
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with…
Webinar | How to Increase Law Firm Efficiency with a Mature IT Department
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will…
Webinar | See IT Service Management in Action
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause to remediation with the ServiceNow ITSM solution.
Webinar | How Integration Partners Improved the Customer Experience Using ServiceNow
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what…
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix…
Webinar | Top 10 Competencies of the Modern IT Leader by Martha Heller
54 MIN | “Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Executive Skills” list ever written. While these attributes continue to be important, in…