Streamline Critical Law Firm Back-Office Services with the Power of ServiceNow
Leverage the ServiceNow Platform to bring efficiency, transparency, and automation to the provision of secretarial and administrative services to fee earners across a legal firm.
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The ServiceNow Legal Secretarial Services app was developed by Crossfuze consultants with deep experience in the legal industry. This tool replaces email and spreadsheets as the primary means for orchestrating secretarial, paralegal and administrative support to the firm’s fee earners.
Lawyers can submit requests via email or portal, easily see the status of their request, and receive notifications about updates.
Resource Efficiency Challenges at Law Firms
Inefficient, manual provision of secretarial services to fee earners is putting increasing strain on the profitability of law firms. Lawyers within the firm are frustrated with slow service levels, lack of insight into request status, and email “noise.” And as firms face a growing need to reduce OPEX, there are fewer and fewer support staff to help with the challenge.
LEGACY TECHNOLOGY AND PROCESSES EXACERBATE THE PROBLEM, INCLUDING:
- Inefficient email and spreadsheet-based tracking of secretarial requests from fee earners
- No insight into service levels or KPIs
- Manual assignment of requests to resources leads to bottlenecks
Resource Efficiency Challenges at Law Firms
Inefficient, manual provision of secretarial services to fee earners is putting increasing strain on the profitability of law firms. Lawyers within the firm are frustrated with slow service levels, lack of insight into request status, and email “noise.” And as firms face a growing need to reduce OPEX, there are fewer and fewer support staff to help with the challenge.
LEGACY TECHNOLOGY AND PROCESSES EXACERBATE THE PROBLEM, INCLUDING:
- Inefficient email and spreadsheet-based tracking of secretarial requests from fee earners
- No insight into service levels or KPIs
- Manual assignment of requests to resources leads to bottlenecks
Get Ahead with the ServiceNow
Legal Secretarial Services App
The technology and operations decision-makers at law firms hold the solution to these challenges. The ServiceNow Legal Secretarial Services app addresses these needs with a three-pronged strategy:
Improve fee-earner
satisfaction
Fee Earners (lawyers) can easily submit secretarial services requests via email or portal.
Create and manage consistent request workflows
Eliminate manual, inefficient intake and routing processes increasing resource utilization.
Identify bottlenecks and potential automation opportunities
Gain insight into service levels, enable improved staffing level decisions.
With a ready-to-launch implementation and value realization within weeks through improved workflow efficiencies, the ServiceNow Legal Secretarial Services App is a must-have for growing law firms.
Get Ahead with the ServiceNow Legal Secretarial Services App
The technology and operations decision-makers at law firms hold the solution to these challenges. The ServiceNow Legal Secretarial Services app addresses these needs with a three-pronged strategy:
Improve fee-earner
satisfaction
Fee Earners (lawyers) can easily submit secretarial services requests via email or portal.
Create and manage consistent request workflows
Eliminate manual, inefficient intake and routing processes increasing resource utilization.
Identify bottlenecks and potential automation opportunities
Gain insight into service levels, enable improved staffing level decisions.
With a ready-to-launch implementation and value realization within weeks through improved workflow efficiencies, the ServiceNow Legal Secretarial Services App is a must-have for growing law firms.
Let’s start the conversation. Get in touch today.
Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the Now® Platform. Let us help you decide where to start, get your team up to speed quickly and deliver an even greater ROI on your ServiceNow investment.
Crossfuze is a ServiceNow Elite Partner and a proud Business Partner of the International Legal Technology Association.
CONTACT US TODAY
Let’s start the conversation. Get in touch today.
CONTACT US TODAY
Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the Now® Platform. Let us help you decide where to start, get your team up to speed quickly and deliver an even greater ROI on your ServiceNow investment.
Crossfuze is a ServiceNow Elite Partner and a proud Business Partner of the International Legal Technology Association.
