IT Operations Management (ITOM) includes services, processes, and best practices for IT operations availability, efficiency and performance. Through ITOM, organizations reduce infrastructure spending, improve existing resource utilization and reduce risks due to human error.
IT Operations Management:
A continued shift in focus to software, agility and experience as organizations continue to become more digital
23% CAGR (Compound Annual Growth Rate) in total software application workloads and containers instances through 2023
15% of enterprise applications will run in a container environment by 2024
Accelerating public cloud usage and evolving DevOps strategy and the relationship with IT
60% of organizations using automation to deploy new computer resources, reduce deployment time and deliver greater agility by 2025
48% of employees will continue to work from home
Successful IT infrastructure and operations leaders will evolve to provide agile infrastructure and know how the services and processes they manage support and enable the organization’s overall business strategy.
READY TO SUPERCHARGE YOUR DIGITAL TRANSFORMATION? LETS TALK!
Why Businesses Choose ServiceNow ITOM
ServiceNow offers a best-in-class IT Operations Management
solution with four main advantages:
FULL VISIBILITY
ServiceNow ITOM provides full visibility of all infrastructure and services from a single source, enabling the business to focus on improving quality, reducing risk, and optimizing spend across its entire IT infrastructure and operations organization.
ACCELERATED RESOLUTIONS
Powered by ServiceNow’s industry-leading AIOps, ServiceNow ITOM uses AI to automate and improve resolutions faster and more effectively than ever before.
CLOUD IMPLEMENTATION
With extensive resources and tools to support cloud implementations, ServiceNow ITOM ensures the business can build and quickly deploy optimally designed cloud infrastructure.
HIGH PLATFORM ADOPTION
Research firm Omdia highlights ServiceNow’s leadership for extending AIOps across all their IT Management solutions including ITSM, ITOM and IT Operational Analytics (ITOA). ServiceNow AIOps has no significant gaps in capability.
According to Gartner, ServiceNow’s ITOM rating remains overwhelmingly positive. Recent acquisitions including Element AI (AI), Sweagle (SACM), Intellibot (automation) and Lightstep (observability) have only made the solution stronger.
Achieve Strong ROI with ITOM
Businesses with very different sets of IT infrastructure challenges consistently achieve strong ROI when they implement ServiceNow ITOM.
A Forrester analysis shows the average organization realizes $17.3 million in total present value during a three-year period vs. $5.9 million in costs. Significantly, IT service and operations managers reported high customer satisfaction scores among end-users who interacted with IT.
Where ITOM is Headed
IT Operations Management will continue to play a pivotal role in driving business strategy and innovation. The emergence of AIOps, multicloud environments and hybrid cloud architecture will only accelerate the need for a solid ITOM base according to Market and Markets.
The Unexpected Upside of Remote Work
In the wake of the COVID-19 pandemic, enterprises and their employees alike are seeing surprising benefits in the remote/hybrid model. Read on to learn more.
What’s New in Rome
Kim Funk and Robert Bryan chat about how the new collection and discoverabilities tool and the upgraded CMDB improve enterprise operations in this snack-sized conversation.
How ServiceNow Workflows are Built Across Enterprise Software
The same workflows that improve IT efficiencies, can improve efficiencies across your organization. This blog tells you how.
