ServiceNow 101 ITAM
Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management of IT assets and strategic planning for the IT environment.
What Is ServiceNow IT Asset Management?
Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management of IT assets and strategic planning for the IT environment. The goal of ITAM is to help organizations manage their hardware and software inventory more effectively and avoid unnecessary asset purchases. ITAM encompasses:
Why Businesses Need ITAM
The research firm Gartner has estimated that global spending on enterprise application software will hit $201 billion by 2019. Although advances in cloud-based technology are changing this industry, an organization’s ability to manage these assets is not going away. To the contrary, modern application software is fundamentally changing the definition of a technology asset, requiring ITAM leaders to step up their game:
A 2016 Gartner study found that organizations can cut spending on software assets by as much as 30% by implementing the following ITAM best practices:
Why Businesses Choose ServiceNow For ITAM
ServiceNow’s ITAM platform provides a single system of record upon which to identify opportunities to reduce costs, eliminate wasted resources, improve compliance, mitigate security risks, and drive standardization. ITAM also is nested with the greater ServiceNow ecosystem, allowing it to integrate optimally with:
ServiceNow ITAM was reviewed by the independent Silicon Valley B2B review service FinancesOnline. ServiceNow ITAM received a near-perfect score of 9.7 out of 10, making it FinancesOnline’s No. 1 top-ranked ITAM software product. FinancesOnline’s reviewers identified the following as key benefits of ServiceNow ITAM:
Where ITAM Is Headed
Businesses’ growing need to manage the lifecycle of assets and ensure compliance readiness will drive the growth of the ITAM market in the coming years. The analyst firms MarketsandMarkets, Research and Markets, and ReportLinker have all estimated that software asset management is expected to grow into a $2.3 billion industry by 2022, at a compound annual growth rate of 14.8%.
ServiceNow Products
Businesses that use ServiceNow are able to rapidly achieve improved self-service capabilities for all users (both employees and customers) and elevated efficiencies in service operations.
ITSM
Information Technology Service Management
ServiceNow IT Service Management (ITSM) helps you accelerate your digital transformation by enabling services for your end-users wherever they are, whenever they need it, and from any device they have.
ITBM
Information Technology Business Management
Information Technology Business Management (ITBM) is a set of workflows and tools for optimally developing, delivering, and managing business services through an IT-focused lens.
CSM
Customer Service Management
Customer Service Management (CSM) is a set of workflows and tools for optimally overseeing and tracking all interactions with a business’s customers with the goal to comprehensively manage the customer experience (CX).
SAM
Software Asset Management
Software Asset Management (SAM) is a set of business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software that enables organizations to create an accurate system of record for all software assets.
HRSD
Human Resource Service Delivery
HR Service Delivery (HRSD), also known as HR Service Delivery, is a best-practices approach for automating and standardizing HR processes within your organization that enables organizations to provide engaging, holistic HR services to employees.
Additional Resources
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