HR Service Delivery (HRSD), is a best-practices approach for automating and standardizing HR processes within your organization. Through HR Service Delivery, organizations are able to provide engaging, holistic HR services to employees. In particular, HR Service Delivery eliminates many of the repetitive, manual tasks performed by HR teams, helping HR teams to focus on higher-value tasks that meaningfully drive self-service improvements to the user experience.
Why Businesses Need HR Service Delivery
At a traditional organization, the HR team spends 60% to 70% of its time on routine transactional tasks, such as preparing contracts, onboarding and offboarding, and executing employee releases, according to research by the HR Trend Institute.
But expectations for HR teams have changed dramatically in recent years. Because of advances in cloud-based technology, HR professionals can use HRSD approaches to dramatically streamline routine HR tasks. Cloud-based HR solutions can help HR teams to:
HR teams recognize the benefits of HRSD solutions:
Businesses also need HRSD to extend HR services to nontraditional, alternative workers, such as contract employees, work-from-home and offshore employees, and members of the “gig” economy. Even as these workers make up an increasingly large share of the overall workforce, a 2018 Deloitte study on human capital trends found that:
Quantified Benefits Of HR Service Delivery
Multiple studies have quantified the ROI of ServiceNow’s HR Service Delivery solution, including:
Why Businesses Choose ServiceNow For HRSD
ServiceNow offers an industry-leading HRSD platform that solves the following pain points:
To power its HRSD solution, ServiceNow relies on a type of infrastructure known as high-productivity application platform as a service (hpaPaaS). In 2018, Gartner completed a Magic Quadrant analysis of hpaPaaS providers; ServiceNow emerged as one of only four industry Leaders.
The Gartner analysis of hpaPaaS identified the following as benefits of ServiceNow’s hpaPaaS solution:
Similarly, G2 Crowd conducted an analysis similar to the Gartner Magic Quadrant known as the G2 Crowd Grid to evaluate HRSD software solutions. ServiceNow emerged as one of only two industry leaders among all market segments.
Meanwhile, G2 Crowd also analyzed user satisfaction ratings using a proprietary algorithm. As of early 2019, ServiceNow was the No. 1-ranked HR Service Delivery software solution.
Where HR Service Delivery and ServiceNow Are Headed
The market for HR technology is rapidly evolving, giving HR teams unprecedented ability to replace cumbersome manual HR processes with streamlined, automated ones.
Already, the total size of the global HR management market has surpassed $12 billion, according to a 2018 Grand View Research study.
Organizations are increasingly migrating to cloud-based HRSD solutions like ServiceNow. A 2016 market research by Information Services Group (ISG) found that:
Businesses that use ServiceNow are able to rapidly achieve improved self-service capabilities for all users (both employees and customers) and elevated efficiencies in service operations.
Information Technology Service Management
ServiceNow IT Service Management (ITSM) helps you accelerate your digital transformation by enabling services for your end-users wherever they are, whenever they need it, and from any device they have.
Information Technology Asset Management
Information Technology Asset Management (ITAM) is a set of business practices and tools for optimally supporting lifecycle management of IT assets with the goal of ITAM helping organizations manage their hardware and software inventory more effectively.
Customer Service Management
Customer Service Management (CSM) is a set of workflows and tools for optimally overseeing and tracking all interactions with a business’s customers with the goal to comprehensively manage the customer experience (CX).
Software Asset Management
Software Asset Management (SAM) is a set of business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software that enables organizations to create an accurate system of record for all software assets.
Information Technology Business Management
Information Technology Business Management (ITBM) is a set of workflows and tools for optimally developing, delivering, and managing business services through an IT-focused lens.
Information Technology Service Management
Information Technology Service Management (ITSM) is a set of workflows and tools for optimally developing, delivering, and managing IT services. ITSM is used to handle incidents, service requests, problems, and changes—all of which are typically linked through an ITSM platform such as ServiceNow.
THE BUSINESS CASE FOR SERVICENOW
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According to Forrester Consulting’s 2017 The Total Economic Impact of ServiceNow report, ServiceNow customers benefit from a 20% increase in IT productivity and enjoy, on average, a 195% ROI and payback in less than nine months.
While Forrester provides numerous benefits and statistics quantifying ServiceNow’s ROI, businesses should also develop a customized business case for their own organization. Crossfuze can create a detailed ServiceNow business case for any qualified organization that requests one.
10 Pillars of ServiceNow Success for CIOs
Unlock the secrets of platform success from over 500 ServiceNow implementations by reading the 10 Pillars of ServiceNow Success for CIOs eBook. Join the hundreds of readers who have used these tips to quickly and strategically align their ServiceNow investment with business outcomes.
Must-read Resources While Evaluating ServiceNow
Are you considering investing in the ServiceNow platform for your organization? Or have you recently invested in the ServiceNow platform and want to make sure you get the most from your investment? Put away your search engine of choice, because we’ve done all the research for you. Here’s a handy list of resources to help you learn more about ServiceNow.
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In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion.
ServiceNow Success Story: Gary Collins, Finastra
Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this informative video. Onboarding ServiceNow has never been so easy since Smart Launch for ITSM. With Finastra’s ITSM success, Gary and his team are now working with Crossfuze on the next stage of their ServiceNow roadmap.
3 Reasons Why Modernizing IT Service Management Will Improve Employee Engagement and Experiences
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ServiceNow Onboarding Success Workbook
This highly interactive workbook will position you for early and often platform wins. Dive in and start building your ServiceNow foundation for success using the workbook’s advice, tips, and dynamic forms. Capture your goals, strategies, and tactics all in one spot. Collaborate and share with colleagues.
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