We make your ServiceNow implementation a success. Every time.

By blending our refined methodology and unparalleled delivery platform with the best talent in the industry, we create solutions that enable our clients to raise the bar—and enjoy every moment of it.

Ignite Hero Image - Crossfuze


When you harness the experience of over 3,000 successful implementations, you reduce risk and improve time to value. Our Ignite methodology is the formal process we undertake with every ServiceNow implementation to ensure client success on the ServiceNow platform. Aligned with ServiceNow best practices and refined through deep industry experience, it provides the repeatable structure necessary to reduce risk while remaining flexible enough to adapt to each client’s needs.

Crossfuze Implementations Graphic - Crossfuze

Thoughtful Pre-Work

Creating the most on-point, impactful and innovative outcome requires careful planning and consideration. To help you make the most informed decisions for achieving your goals, our consultants are trained in asking the right questions, guiding discussions to document requirements in the form of user stories, and advising on your options and their implications.

Thoughtful Pre-Work Image - Crossfuze
Effective Enablement Image - Crossfuze

Effective Enablement

To set the stage for continuous value realization over time, our Ignite methodology includes an emphasis on training and enablement for you and your team. When your team knows and understands the proven best practices for each ServiceNow solution you’re leveraging, they’ll be equipped to both develop and adhere to the processes essential to superior outcomes on ServiceNow.

Organizational Change Management

Organizations that see the most value from their ServiceNow investment have one thing in common: an effective OCM strategy. Because widespread adoption is critical to success with ServiceNow, your experts at Crossfuze provide experience-based guidance to ensure you’ve considered all the factors needed to boost adoption rates and ensure a smooth transition. With the right approach to organizational change management, your ServiceNow implementation will deliver on transformative benefits for your business.

Organizational Change Management Image - Crossfuze

Manage Everything, All in One Place

All in One PlaceTake full control of your journey with Crossfuze with our personalized Customer Portal. Through our intuitive interface built on ServiceNow, you can interact with our experts, track projects and tickets, streamline communication and approvals, review contracts, and manage your ServiceNow instances. Plus, our real-time collaboration tools enable you to resolve issues faster and make informed decisions together.

Providing Best-in-Class ServiceNow Expertise

We’re not just exceptional, we are industry leaders. With the knowledge and experience of a large system integrator, and the agility of a boutique consulting firm, we offer the best of the ServiceNow ecosystem. Our team consists of the top ServiceNow talent fueled by a culture that prioritizes collaboration, mentorship, and our people. With a team of 100+ ServiceNow consultants, all boasting numerous certifications and including five ServiceNow Certified Master Architects, we are committed to delivering the best solutions to our clients.

Let’s start the conversation. Get in touch today.

Our experts draw on years of experience with ServiceNow to ensure customers get the most value out of the Now Platform®. Let us help you decide where to start, get your team up to speed quickly and deliver an even greater ROI on your ServiceNow investment.


Articles & Resources