Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process

Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.

Testimonial | Carey Deaton, Community Health Choice

6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.

Testimonial | Gary Collins, Finastra

5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this informative video. Onboarding ServiceNow has never been so easy since Smart Launch for ITSM. With Finastra’s ITSM success, Gary and his team are now working with Crossfuze on the next stage of their ServiceNow roadmap.

Testimonial | WOW! Internet, Cable and Phone

4 MIN | WOW, what an amazing ServiceNow success story told by one of WOW! Internet, Cable & Phone’s digital transformation leaders, Eric Riemer. Watch this video to learn how Eric and his team continue to deliver “WOW” moments for end users by leveraging Crossfuze’s ManagedNow ServiceNow Support Services. It’s a story you have to tip a hat to…

Testimonial | Kerry Angel, Macfarlanes

5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow for a technology implementation to derail their focus on providing their clients with prompt service. So, when they needed a new IT Service Management platform they knew they had to go with the best and implement it at lightning speed.

Webinar | See Customer Service Management in Action

48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.

eBook | 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins

The 7 Pillars of Organizational Change Management to Achieve ServiceNow Wins is a practical, how-to guidebook for developing and using OCM strategies to achieve lasting digital transformation. Readers will learn how to initiate change, engage optimally with employees, navigate roadblocks to change, and measure the effectiveness of change. At the end of each chapter are key takeaways that can be used as talking points with colleagues to help spark successful ServiceNow OCM across the organization. Enjoy!

Video | Smart Launch for ServiceNow ITSM Demo

64 MIN | Smart Launch is the easiest, fastest, and most cost-effective way to launch ServiceNow ITSM and CSM. See it in action by scheduling a demo today! Simply email [email protected]. Just think… in as little as 30 days you can begin to deliver meaningful wins that prove the value of ServiceNow, and your ability to lead the charge in sparking transformation within your organization.