Video | Friday Fast Fifteen – Whats Next After Covid?

19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the workforce in the future. Hear from one of our top advisory consultants on what IT and business leaders can expect to face, and some strategic considerations that will help you guide your organizations out of the crisis. Join Karin Glazier and Troy Pesola for this Friday’s Fast Fifteen!

Video | Friday Fast Fifteen – Microsoft Teams for Remote Workforce Enablement

15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has taken the spotlight. Hear from one of our lead Microsoft trainers about how Teams is transforming the way employees work together. Join Holly Petersen and Kaitlyn Frank for this week’s Friday Fast 15!

Webinar | What It Means to Be a Transformational IT Leader with Martha Heller

62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Throughout her talk, Martha illustrates her messages with real transformation stories from some of the world’s most successful companies and with highly relevant lessons learned from the CIOs who led those transformations.

Webinar | How to Increase Law Firm Efficiency with a Mature IT Department

43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.

Webinar | See Customer Service Management in Action

48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.