13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release of ServiceNow CSM takes the customer experience to the next level. Join Karin Glazier and Ash Townsend for this Friday’s Fast Fifteen!
19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the workforce in the future. Hear from one of our top advisory consultants on what IT and business leaders can expect to face, and some strategic considerations that will help you guide your organizations out of the crisis. Join Karin Glazier and Troy Pesola for this Friday’s Fast Fifteen!
14 MIN | Learn about ServiceNow’s Emergency Response Apps created in response to the COVID-19 outbreak to help organizations better coordinate and combat the crisis now and in the future. Join Karin Glazier and Tim Dutton for a new Friday Fast Fifteen!
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has taken the spotlight. Hear from one of our lead Microsoft trainers about how Teams is transforming the way employees work together. Join Holly Petersen and Kaitlyn Frank for this week’s Friday Fast 15!
15 MIN | Introducing a new Crossfuze series: Friday Fast 15! Tune in once a week for a quick, 15 minutes or less, discussion on the most relevant topics in the IT world. This week’s: ServiceNow Orlando Release Overview with Karin Glazier and Ashley Townsend.
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To learn how, join our webinar and hear from two of Crossfuze’s industry-leading CSM experts.
62 MIN | Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation. Throughout her talk, Martha illustrates her messages with real transformation stories from some of the world’s most successful companies and with highly relevant lessons learned from the CIOs who led those transformations.
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path to meaningful operational impact.
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn how to create a consumerized Self-Service portal that users will love, how report incidents and follow them to their root cause through the Problem Management application, and how to remedy incidents using the Change Management application.