6 MIN | Logan Dunnaway is a ServiceNow pro! When joining Colliers, he quickly knew something was wrong with how their ServiceNow ITSM was functioning. It was slowing IT down rather than speeding things up and streamlining workflows. It had to be fixed and fast. The game-changing moment happened when Logan learned about Crossfuze Smart Launch for ITSM.
This case study is an inspiring read for anyone considering ServiceNow or looking to extend the platform’s value throughout the organization. It also shows Integration Partners’ five-year timeline that outlines where they started and where they are today with ServiceNow.
4 MIN | “We run our business with ServiceNow” –Michelle Brockney, Director of Business Operations at Integration Partners
56 MIN | When Michelle Brockney, Director of Business Operations at Integration Partners, first started out leading her company in a ServiceNow implementation back in 2013, she didn’t know what to expect. Michelle wondered, how will we custom configure the platform to our unique needs? How will I gain the trust and buy-in from leadership? How will I ensure early adoption?
22 MIN | Are you considering ServiceNow? Or, maybe you’ve already discovered the power of the platform and are ready for Phase II of your journey. This webinar will cover best practices for evaluating the ServiceNow platform, as well as share resources that will help you make informed decisions.
Essential strategies for streamlining business services and driving bottom-line value across your enterprise.
55 MIN | Don’t risk months of designing your Configuration Management Database (CMDB) strategy from scratch with no assurances. If you need to get your ServiceNow CMDB up and running at warp speed, this webinar will cover best practices for a successful ServiceNow implementation.
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships, but fail to deliver solutions that diagnose and permanently fix root causes of customer issues.
15 MIN | Watch our 15 min Problem Management Quickfuze Application Demo.
35 MIN | The final piece in driving adoption of Service Management is an engaging end-user portal. Join this on-demand webinar to understand this critical, but often overlooked component. Learn how to provide your end-users a single service catalog, knowledge base, and portal for all their engagements.