Video | Shutterfly CIO Michael Robinson Talks ServiceNow

25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at Shutterfly. Listen in on their 20-minute discussion around Shutterfly’s high-level objectives for ServiceNow, the Organizational Change Management behind an acquisition, how Crossfuze ManagedNow plays a role in the organization today, and what’s next for Shutterfly.

Testimonial | Rick Baker and Cary Barbin, Gallaudet University

6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.

Webinar | How to Increase Law Firm Efficiency with a Mature IT Department

43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.

Case Study | Law Firm Embraces SaaS Solution for App Consolidation

A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.

Case Study | Law Firm Achieves ServiceNow ROI with Crossfuze

A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.

Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process

Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.

Case Study | Voxai – Delivery Better Customer Service

Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when serving those businesses. To do this, they needed a comprehensive, extensible solution that provided good management visibility and was easy for their customers to use.

Testimonial | Carey Deaton, Community Health Choice

6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.