17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s Friday Fast 15, hear from Zach Brand, Director of Managed Services delivery at Crossfuze, as he shares how our award-winning Service Desk uses ServiceNow to create an effortless experience for customers and end-users. Join Kaitlyn Frank and Zach Brand for this Friday’s Fast Fifteen!
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.
Latham & Watkins reinforces its “one-firm” ethos with global service delivery from ServiceNow.
A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.
A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.
6 MIN | Carey Deaton of Community Health Choice shares her inspiring ServiceNow story in this informative video. She talks about her team’s journey from concept to success with implementing IT Service Management (ITSM) using Crossfuze’s Smart Launch for ITSM solution. Within 30 days, Community Health Choice was up and running with ServiceNow ITSM as a result of Smart Launch for ITSM. The business outcomes quickly proved out the value of ServiceNow and paved the way for other areas of the organization to advance their digital transformation efforts.
5 MIN | Gary Collins shares his experience working with Crossfuze on launching Smart Launch for ServiceNow ITSM in this informative video. Onboarding ServiceNow has never been so easy since Smart Launch for ITSM. With Finastra’s ITSM success, Gary and his team are now working with Crossfuze on the next stage of their ServiceNow roadmap.
5 MIN | Macfarlanes needs to focus on one thing and that is to provide exceptional legal services its clients. That’s top priority each and every day. They couldn’t allow for a technology implementation to derail their focus on providing their clients with prompt service. So, when they needed a new IT Service Management platform they knew they had to go with the best and implement it at lightning speed.
60 MIN | Learn how to consumerize the self-service experience for end-users, report incidents and follow them from root cause to remediation with the ServiceNow ITSM solution.
6 MIN | Christi Brown grabbed hold of ServiceNow’s value by launching the IT Service Management Suite using Crossfuze’s Smart Launch. The 30-day go-live experience was a success and helped Christi, and her team at WASH Multifamily Laundry Service reach another milestone in their digital transformation journey.