17 MIN | Is creating an “effortless” user experience on ServiceNow achievable, or is it just hyperbole? In this week’s Friday Fast 15, hear from Zach Brand, Director of Managed Services delivery at Crossfuze, as he shares how our award-winning Service Desk uses ServiceNow to create an effortless experience for customers and end-users. Join Kaitlyn Frank and Zach Brand for this Friday’s Fast Fifteen!
A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests. The company of 4,500 employees was in the process of transitioning everyone to working fully from home – and its IT team desperately needed help making his transition a success.
15 MIN | As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has taken the spotlight. Hear from one of our lead Microsoft trainers about how Teams is transforming the way employees work together. Join Holly Petersen and Kaitlyn Frank for this week’s Friday Fast 15!
43 MIN | Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency by delivering faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.
Case Study | Origami Risk – Integrating Slack with ServiceNow for a Seamless Change Approvals Process
Origami Risk needed to streamline and automate the management of its IT-related services when they company initially implemented ServiceNow in late 2018. But their workforce of about 300 employees worldwide were already using Slack to track and manage work of all kinds. Read about Crossfuze’s solution to develop the Slack Approvals Integration for ServiceNow.
37 MIN | This webinar discusses current IT issues of today and how a modernized ITSM solution provides a path to meaningful operational impact.